“Excellent veterinary clinic. The staff is always very polite and conscientious in their work. True professionals. A huge thank you to the doctor for his professionalism.”
“This was my first visit with this animal hospital, but they came recommended by a neighbor. I'm glad I went with them. Everyone was empathetic and warm and made me feel comfortable while I had to say goodbye to the best girl in the world. My best friend, my true love Jessie James. She was my beautiful 15yr old tuxedo cat who was never sick a day in her life. But, unbeknownst to any of us, her sudden demise took us all by surprise. But it warms my heart to know that she had me by her side and the kind Dr Rivas and the vet tech as well. I miss her so..?”
“Reliable, honest, humane, kind and very responsive. I have been with them for a long time and I will continue with them without hesitation. A very good doctor, he is a doctor with a vocation. He has a good team. I congratulate them! ❤️”
“I have been taking my two cats, who are a little over a year old, to this location mainly for their neutering procedures. Both surgeries went well, and I am grateful to the doctors for that.
I enrolled in their wellness plan, but during visits, it appears to be additional issues are always found, leading to recommended treatments and medications. Since my cats are young and healthy, I would appreciate clearer explanations about why these are necessary. When I ask questions about these treatments, the responses feel a little brushed off or not explained too well, and the conversation tends to focus heavily on pricing. I do appreciate the transparency about costs, but it is mentioned so frequently that it sometimes takes away from discussing the actual treatment.
Appointments often involve long wait times. Even when I arrive about 15 minutes early, I do not get checked in until the scheduled time, and after being placed in a room with no service, I have to wait over an hour (this has happened to me more than 3 times). While the lack of service is not the clinic’s nor staff’s fault, it makes the wait feel much longer even though I understand they run behind of their schedule.
About staff hospitality —some seem to be friendly, while others seem disengaged. I have also experienced some communication challenges, which may be due to a language barrier at times, as not all staff appear fully comfortable explaining certain treatment details in English.
Overall, I do really appreciate the care my cats have received so far. However, I do not plan to renew the wellness plan, as it feels unnecessary to continue paying over $100/per month for two cats who are doing very well.”
“Excellent service and care. The staff was kind, professional, and truly attentive to my pet’s needs. Dr. Waldie took time to explain everything clearly and made us feel comfortable throughout the visit. You can tell they genuinely care about the animals they treat. Highly recommend this office!”