Firestone Complete Auto Care in Mount Dora is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs. Multiple reviews describe receiving fast, friendly, and personable service, with specific praise for the front service personnel and mechanics who maintained cleanliness. Customers report satisfaction with comprehensive services like oil changes, tire rotation, alignments, and tire sales, noting the service as good and reliable. Some recommend the store highly for its great service and expert team, stating they are very satisfied and have used it for all their auto needs since moving to the area. However, the location has received significant criticism over several years, indicating a decline in quality and trust. Repeated complaints cite being overcharged, receiving estimates for unnecessary repairs, and being presented with a laundry list of urgent services that had recently been completed elsewhere. Specific incidents include inappropriate and rude comments from staff, corporate not returning inquiries about disputed charges, and a feeling that the focus has shifted to money and profit. Several customers advise avoiding this place at all costs, having lost faith and recommending finding another local reputable mechanic. While some recent positive updates credit specific personnel with changing the culture back to being customer-focused, the overall feedback presents a mixed and inconsistent experience.
Quick, easy, and fast. Chad is a big help and has good communication.
August 2026
Chad was great! Needed a tire mounted he got it from my truck got it mounted and had me out of there in less than 20mins
August 2026
very professional. did what i asked for. oil change and tire rotation. the work was done and paid for. I was advised the breaks and rotors were bad and i needed new tires as well as fluid changes. in a few days i had suggested work done. very pleased with Mt Dora Firestone
