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“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“Extremely friendly, no judgement and helpful. I did a cash advance and was in and out in less than 20 mins. I was extremely nervous since this was my first time ever needing an advance. Definitely will use them again.”
“The Bartow Amscot is full of the friendliest employees! They are always smiling, pleasant and eager to help me with whatever my needs are that day. I highly recommend that if you need their services, you choose the Bartow location to visit.”
“Always very helpful. I’ve used them for several different things ranging from printing, notarizing, and shipping. The staff there is always friendly and willing to help.”
“This UPS on Harden Blvd is always on point. The coworkers there are extremely helpful. This afternoon Steven helped me with a difficult Amazon return and I couldn't ne happier.”
“This store is great! Always willing to help and goes out of there way to explain everything in a way someone who knows nothing will understand. Thank you UPS team!”
“As I sat at Tijuana flats I watched Dakota carry packages back to an elderly persons car. Then while walking past the store another elderly man with a cane walked in and I watched Dakota reach out and give him his arm to assist him then walk right into the back of the store to grab chairs for them. Great Job Dakota, your kindness does not go unnoticed!”
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
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“If you’re looking for someone with professional skill set to help you develop and create an outstanding product look no further. This particular location has staff members with talent and knowledge to help curate any project that you need to improve or develop. First class staff and skills!”