Metro by T-Mobile at 2367 Vanderbilt Beach Road offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Customers praise the store for its friendly and knowledgeable staff, with several reviews highlighting excellent customer service. Staff members such as Heather and Yaselin are recognized for their professionalism, helpfulness, and ability to find the best prices, making the shopping experience smooth and satisfying. Customers appreciate the value of the plans, which include unlimited talk, text, and data, with no contracts or hassle. The store is known for its great prices and the quality of service provided, especially during busy seasons like holidays. However, some customers mention that the store’s hours of operation (10 am to 7 pm) are somewhat inconvenient, and wait times can sometimes be long, with staff spending excessive time with individual customers. Additionally, there are occasional frustrations about pricing and billing processes, with some customers feeling that sales staff may focus heavily on commissions, leading to misunderstandings about costs. Despite these issues, overall, the store maintains a reputation for good customer service, friendly staff, and excellent value, making it a popular choice for those looking for affordable mobile plans and devices.
Mr. Rey provides excellent service; he is very kind and attentive. Whenever I need to go to the store, I prefer to wait for him to serve me, even if there are other customers ahead of me, because he's the only one who treats his customers with such kindness. Thank you, Rey, for doing your job so well.
October 2025
Always gives the best advice and sincerely helps to the best of ability:)! Truly knows what they're doing and gives each guest their attention:) thank you 🙂
March 2025
Mr Rainer and his mentor are a wonderful combo they helped me and got me a new line in less than 30 minutes
