Victra in Naples, FL, is a highly praised Verizon Authorized Retailer known for its excellent customer service and knowledgeable staff. Customers appreciate the quick and efficient service, often leaving with new devices or solutions within an hour. The staff, including store consultants and managers, are attentive and go out of their way to resolve issues, such as correcting insurance problems or assisting with broken devices. Customers have reported positive experiences with device transfers, insurance corrections, and device replacements, often noting the staff's friendliness and professionalism. The store promotes a welcoming atmosphere, opening doors and minimizing wait times, which contributes to a seamless and trustworthy experience. Overall, Victra is considered the best Verizon location in Naples, with many reviews recommending it for its helpful staff, fast service, and dedication to customer satisfaction.
Great service from a representative that genuinely cares about people! I would hire our representative in a heart beat to work for me!
May 2024
Walked in with a phone that had no screen visible and walked out in less than an hour with a new phone with all information transferred. Ron R. is excellent.
May 2024
Rob and Gabe did an excellent job getting me upgraded from an iPhone 12 to a 15 pro max
