U-Haul Moving & Storage of Port Richey is a highly praised business known for its exceptional customer service and assistance. The staff, particularly Brittany and Mrs. Strickland, the manager, have been described as amazing, helpful, and gracious in handling various customer needs. Customers have highlighted the staff's ability to guide them through the storage process, ensuring they get the right space for their needs. The young employee with dreadlocks has been praised for her cheerful and personable demeanor, which helped alleviate the stress of moving for one customer. Despite the staff's busy schedule, they have been commended for their attentiveness and willingness to go the extra mile, such as emailing a final signature document to a customer to avoid an additional visit. The manager, Mrs. Strickland, has been recognized for her exceptional handling of unhappy customers, offering solutions that left everyone satisfied. In one instance, a customer received a free storage unit for hurricane relief assistance and was impressed by the staff's care and support during the move-out process. Another customer reported a break-in to their storage unit, for which the business provided a free month of storage and a new lock, though the investigation was inconclusive. Overall, U-Haul Moving & Storage of Port Richey is highly recommended by its customers for its outstanding customer service, knowledgeable staff, and commitment to addressing any issues that may arise.
Brittany and the entire staff are amazing and so easy to work with. I will be using Brittany and team ANYTIME we need the services provided. We are currently planning to leave our public storage unit to move the stuff to this location. Thank for all your help.
November 2024
The staff here are helpful and friendly. The grounds are well lit and maintained.
November 2023
some one broke in too my storage unit, just mine! an I got a month of november storage unit cost for free an a new free lock to put on my storage unit door that after five days of viewing video surveillance footage saw nothing an got a mixed up police report number that dispatched me to the sister county of Pasco!
