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“I would like to recognize Marchell at the North Miami Post Office for her outstanding customer service. Every time I visit, she is pleasant, professional, and always greets customers with a warm smile. Even when the post office is extremely busy and the lines are long, Marchell remains calm, organized, and patient.
She takes the time to explain everything in detail, making sure customers understand the process and what needs to be done. She also apologizes for any wait or inconvenience, which shows how much she genuinely cares about the people she serves.
Working in a busy post office is not easy, but Marchell consistently maintains a positive attitude and provides exceptional service. Her professionalism, organization, and dedication to helping customers make a huge difference. She is truly one of the best postal employees I have ever encountered, and her excellent customer service deserves recognition.
Thank you, Marchell, for always going above and beyond!”
“I had the best experience here. Although I didn't have an appointment to do my passport the lady behind the counter helped me without hesitation. Honestly ive never had such an amazing experience at any usps before. Definitely i will make this my go to store
I had the best experience here. Although I didn't have an appointment to do my passport the lady behind the counter helped me without hesitation. Honestly ive never had such an amazing experience at any usps before. Definitely i will make this my go to store
I had the best experience here. Although I didn't have an appointment to do my passport the lady behind the counter helped me without hesitation. Honestly ive never had such an amazing experience at any usps before. Definitely i will make this my go to store”
“Karla was helped me pick the most economical option for me shipping a gift to a friend. She was very kind and helpful. The facility was clean and well stocked, they helped multiple customers in a quick and efficient manner and they had lots of stamp designs to choose from.”
“The new clerk has been a breath of fresh air at this location. A lot more organized and friendly service. Smaller and sometimes slower because it’s just her but I do not mind the wait due to the excellent service.”
“I wish I'd gotten her name, but the woman working this morning was so kind and helpful, I'm really grateful for her. She was quick and efficient but very patient with me as she walked me through the steps of sending a large package. Thank you!”
“USPS must be sooo proud and lucky to have employees like Rigo and L.A - always so friendly ,helpful and super professional. BEST location and an absolutely BEST employees. Great awesome team.Thank you guys”
“I must say I was a bit scared before going because of the horrendous reviews. But fear not! The service was quick and the lady that helped me was very kind. Many of the other postal workers were also smiling.”
“love coming to this location; it’s a small building, but the service is pleasant and fast. Unfortunately, there are some customers who get upset when they are informed of the rules. There was a woman with a dog—presumably an emotional support animal—that was growling the entire time, as well as a gentleman with a service dog; the place was packed. The postal clerk explained to the woman that only service dogs are permitted and she gave him a hard time just for explaining the rules.”
“Very helpful, respectful and happy people I have ever seen, they work so hard, lots of patience too, some customers can be really rude but they are always smiling ☺️”
“I’m not sure why this location has so many bad reviews. I was in and out of my passport appointment in less than 10 minutes .Just make sure you have all your documents ready for smooth service. The lady at the front desk was the sweetest!”
“Demetria Stovall and Marquiet are just amazing customer service! Went above and beyond to help me change the wrong package. After store closure they still assisted me and they need a raise.”
“This 5-star review is for Jose. He had made the experience of dropping off my packages for my etsy shop actually bareable. I've dropped off my packages to many other USPS locations some closer to where I live and some farther away and almost 100% of those experiences have either been unwelcoming or have left me feeling stupid for asking simple questions about the tracking on one of my packages that was sent(Miami Gardens location). I honestly feel like Jose should be used as an example for how to interact with the public let alone people conducting business with this establishment. Anyways. This is my favorite USPS location because of him and hopefully he gets recognition for it.”
“OMG I’ve just had the best delivery agency experience ever, they open late until 6:00 pm, Estephany and Anthony are extremely well versed on customer service the real caring they shown on us customers is outstanding thank you guys!”
“Came in on 7/18, Jessica was super helpful & made the process easy. Knocked off a point only because there are no pens available to fill out the forms before you get to the counter.”
“Jose Lopez you forgot something about your visit you didn’t want to wait I ask hold on I’m helping someone,you then threw your package on scale I said no your not gonna do that the police will come ok Ma’Am you were wigs too”
“I received wonderful service from Kendra. She informed me about something that I was mailing. She was such great help and had a smile on her face while doing so. This is one of the best services I’ve ever received from USPS in general. Monday morning and such great customer service. Thank you Kendra!!!!”
“I was recommended by a staff member who worked at another post office and to avoid the other ones in the area. Afterwards, I decided to check it out when I was in the Ojus area. The majority of the staff is very friendly. This is now second go-to USPS location (even if it's a little further away) in case my usual one is closed.”
“This is my local post office and I've used them for everything from prepaid returns to buying stamps to sending international packages to money orders. Usually very little wait time, and friendly interactions with the experienced and efficient staff. It's so convenient and pleasant (unusually so by Miami customer service standards) that I'm honestly afraid DeJoy will shut this location down. Treat the staff with kindness and respect and it will be reciprocated!”
“Giselle help us on my passport process. She was really kind and professional. Outstanding customer service from her side. Wish all postal office have this kind of professional staff on their location to make any kind of process faster and with a happy customer. ?”
7:30AM - 9PM
2200 NW 72nd Ave Stop 3, Miami
Post Offices
“You know, people only leave reviews for USPS and other municipal services when they have a bad experience. The workers here are lovely and helpful and I always have a chill time. I love this post office.”
“I'm surprised this place has a 2.0 rating. The supervisor there looks serious but shes respectful and very helpful. Along with her employees. Service is A1. Besides it being my local post office , I enjoy coming here. Ratings on here are not accurate . Convenient and fast . 5 stars!”
“This review is for Miss Marilyn. What a god send. Tell me about patience, attention to detail, and absolutely going ever extra mile. She even ran me down after finishing my complicated shipping (to APO) because I had forgotten my receipt. She is the definition of what postal workers should strive to be!”
“Very good service at this post office..
for those who don’t like this PO go to the Washington ave PO and you will really see horrible service ! And very nasty people that treat you terribly!”
8:30AM - 2:30PM
1666 79th Street Cswy Ste 300, North Bay Village
Post Offices
“I visited this post office on a Friday around 1 pm and was pleasantly surprised by the warm welcome I received.
While the location might be a bit challenging to find initially due to inadequate signage, once you arrive, the staff more than makes up for it with their exceptional customer service.
I am puzzled by the negative reviews; perhaps those experiences were influenced by the attitude of the customers. (You get back what you put out there)
I highly recommend this post office location to anyone in the area.”
“A wonderfully stocked pharmacy with friendly staff who know the business. From vitamins to antacids a wealth of choices. Open everyday to make our life better. Thank You!”
“Every time I go, they’re usually a line, but not too large. It was pretty fast. The clerks know what they’re doing. And they redirect you if anything is wrong. They are very, very experienced clerks. However, people tend to be very snobby at them. They are a great teamwork together.”
“I went to the post office yesterday the 09/06/2024 reason been my mail was return to the post office so went to this branch for information on where exactly it is and I went to the pick up section and the lady that IN that section I didn't get her name she is tall dark with braids :she portrait the best attitude I could ever imagine she is kind she listen to me attentively she seems so knowledgeable I gave her 100%”
“Just recently started coming to this location, only have been here two times so far and the costumer service has been exceptional. I mostly only mail out packages but they are welcoming and both mail clerks that I’ve dealt with have been very kind.”
“Very pleased that the person working there was able to take down my info and hold my package which was stuck on a loop because of a badly written address.
Surprised since most post offices have very poor service and lazy employees”
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“Awesome service. Came in with minutes before close and they took care of me in getting my concealed. Would reccomend to anyone looking for a firearm with out hassle.”