Avis Car Rental

Avis Rent A Car, Car Rental
Hours: Avis Car Rental has received mixed reviews from customers. While some had a positive experience, others encountered issues with the rental process and customer service. One customer reported an unpleasant incident where an attendant tore up their contract and provided a different car, despite the promise of an upgrade. Additionally, they were charged an extra daily fee upon returning the car, which the customer service discounted but still charged for late delivery, even though the customer returned the car on time. This customer does not intend to rent from Avis again due to a lack of trust in the company. In contrast, another customer had a pleasant experience with Tracy, the Portofino Bay team, who assisted with a smooth rental return. Similarly, a different customer praised Tracy's friendly and helpful attitude, even with the language barrier, and stated they would rent from Avis again. One customer faced some initial challenges in finding the rental return location at the Portofino resort, but with the help of the Avis staff, they were able to successfully complete the return process. Overall, the reviews suggest a mixed bag of experiences with Avis Car Rental, with some customers praising the staff's efforts, while others encountered issues with the rental process and billing. The company's responsiveness in addressing customer concerns appears to be a key factor in determining the overall satisfaction level.

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1. Orlando, Florida