Best Buy, a popular electronics retailer, has received mixed reviews from customers. Shilo, a female associate, was praised for her exceptional customer service, helpfulness, and cost-effective recommendations for a laptop and radar detector purchase. Customers appreciated her pleasant demeanor and described her as a "wonderful person." Another customer was satisfied with the store's delivery service, while a third experienced a good overall experience despite a minor issue with a laptop's battery. The store's employees were commended for their kindness and assistance with trade-ins and order pickups. However, one customer felt the lack of salesperson attention, particularly in the car audio section. In contrast, a customer who visited the Waterford location had a positive experience, with Matt from the Geek Squad resolving their daughter's MacBook Air charging issue and providing helpful advice.
They continue to do well. Customer service is great! They are just short on receivers.
February 2026
First employee I asked for help kind of left me hanging but Nicole quickly picked up the slack when I went to her for help and helped me through the process of switching to the phone I wanted. 🙏🙏💗
February 2026
This place is awesome large variety of electronics. They can go test and ask questions about the crew and the staff are very knowledgeable.
