"I feel that some people must rate this as something it is not. The service here is great. The rooms are nice. There is a pool, hot tubs, fitness centre, free WiFi, and all the amenities you need from a 3 star hotel. There was no musty smell as others have said. The staff was polite and helpful. There is a station in the main lobby to get your Universal theme park tickets and there is a free shuttle service to and from the park. As far as hotels go, I would say this is closer to a 3.5 star hotel with at least 4 star service. Well done."
January 2018 by Gender Equality
"The Best Western Gateway Hotel in Orlando. It is a 3 star hotel. It is in need of a renovations. The air conditioner is 10 years old (according to staff member) and fails to draw out humidity in the room so you can wake up clammy. The room can be so humid at times that the sheets, your clothes and towels feel moist. Not only that, but the air conditioner was very noisy and the fan in the bathroom was too loud ... I avoided turning it on. The tub is grayish colour not sparkling white. There was no hand held shower head so if you did not want to wet your hair ... tough luck."
December 2017 by Chris And Ķate Seftel
"Staff was awesome. Bed and room were acceptable. Room (suite) was a nice size and TV was huge. Hallways smelled musty... bathroom needed work. We only stayed one night to bridge 2 hotels so it was fine, but I would not stay here again."
December 2017 by Craig Sinclair
"This hotel was a major disappointment. While it looks good from the outside, the staff and service erode what should be a good experience. Our problems touched most areas of the hotel from the moment we tried to check in. Our "early check in" was finally confirmed about 4pm but staff then discovered plumbing problems so we had to move again. Broken phone, jammed doors, grubby kitchen, incorrect advice and a sales office and that is more interested in selling timeshare than answering questions is just the tip of the iceberg. There's probably 50 better places to stay within a five minute drive. A great example of what could have been."
December 2017 by David Moran
"A nice clean place to stay! Friendly staff and very accommodating. The restaurant has a breakfast buffet for $9.95. Eggs, bacon, sausage, biscuits and gravy, cereal, oatmeal, juice....etc. Not bad for all you can eat. Good tasting food as well. No need to go elsewhere where you'll pay this, probably more at Denny's/IHOP. Overall a great stay very close to the airport."