In terms of location to universal this hotel is super convenient, there is two free shuttles there a day but we walked there and back and it was very easy to do. The price was fantastic for the location. The free breakfast was great, everything was hot and I felt they had a good variety(the make your own waffles was my favourite). We had a room with two queen beds and a sofa bed, I slept on the sofa bed-the sofa bed was awful I could feel the springs when I rolled over. We only had the maid clean our room after being there two days, she took our bathmat without replacing it(we did have a spare though) and took the towels which we had left on the hooks, even though we were happy to use those again. The same evening we noticed a bunch of tiny bugs under the lamp and phone between the two main beds, we killed about 20 ourselves then I went to reception and advised the issue and he gave me some spray to use which I had to return that same evening. The following morning I reported it to the reception lady as we wanted to spray the room again and she said someone would come during the day and sort it out. I also reported an issue with our shower tap leaking for them to look at fixing at same time. I’m not sure what they did but we did not see any more alive bugs after this day. The shower situation got worse though and two nights later we couldn’t get the water to stop running so I called reception and she came and removed the tap and then after some small time we were told the maintenance man would replace the tap in the morning (we were also due to check out but keen to shower before our flight). They did give us some compensation for the shower. If it was not for the bugs I would rate this higher, but they definitely were not something we expected to see at a best western hotel.
October 2018 by PPDarling2015
The room was clean the beds were very comfortable the room was cold just how I like it. I slept like a baby. There was no noise. The coffee in the lobby was always hot. Friendly staff. Two thumbs up. Would definitely stay here again.
October 2018 by lsabYork
It was a great location, with a very good breakfast, courteous staff, comfortable bed, quiet room. Wireless for phones was great although internet was sporadic so my son was unable to do school homework.
October 2018 by Kathryn W
The room was clean and beds very comfortable. Good hot breakfast for two preteen boys. The shuttle service is outstanding. We were there for two nights and would definitely stay there again. Just minutes from Universal.
February 2018 by Joe Richardson
Quality stay at a well located hotel. Quality amenities for the money. Great that there are 3 restaurants in the parking lot. There. So you can eat several places with a short walk. i would highly recommend as a cost effective, efficient stay.
Property Amenities: Multilingual staff, 24-hour front desk, Elevator/lift, Free breakfast, Fitness facilities, Limo or Town Car service available, Safe-deposit box at front desk, Laundry facilities, Tours/ticket assistance, Computer station, 24-hour business center