Express offers a great variety of clothes for any season, with great discounts and deals. Customer service experiences vary. Many staff members are noted for nice and great service, with some going above and beyond to assist customers. However, service is also sometimes described as just OK, with isolated reports of a sales representative not listening or understanding at checkout. The store is generally considered a great place to go shopping.
Nice customer service. I was busy shopping I forgot my Valentino bag. Thank God for the few good people we still have among us.
March 2023
Jose and Rayne went above and beyond for me! They went in the back and opened a lot of boxes to find an outfit in my size. I really appreciate they did that for me.... that is great customer service!
January 2023
Service was OK. One of the female sales representatives did not want to listen or understand what I was asking her at checkout. Not sure if she was having a bad day or what.
