Fleet Feet provides a customer-centric shoe buying experience focused on personalized service. Staff members are consistently described as helpful, patient, attentive, knowledgeable, and kind. The process often begins with a feet scan using a pressure plate, which provides useful information and reveals details customers may not know about their own feet. The store is noted for being extremely organized, clean, and well-structured with a good selection of shoes and accessories. Employees take considerable time with each customer, listening to their needs and offering suitable options even when a specific requested item is not in stock. They provide a lot of useful information and address foot issues with recommended shoes and trimmed insoles. While there can be a wait during busy times and a natural feeling of sales pressure, the approach is generally honest and straightforward. Notably, staff may proactively offer price matches with online retailers. The overall experience is so positive that it often earns the highest praise, with many customers stating they will return, will not buy shoes anywhere else, and have become customers for life. The service makes a strong and lasting good impression.
This is a great place for shoe selection. Staff was extremely knowledgeable about all shoes and runners concerns.
August 2026
Laura and the entire team that we interacted with were incredible! They worked closely with my daughter who has multiple medical considerations to get the right shoes and set up. She is ready to run again with great advice and assistance from this team!
August 2026
I've had numbness in my toe. Found out I've been wearing shoes 2.5 sizes too small my whole adult life. My feet feel better after one day!
