Metro by T-Mobile has received mixed reviews from customers. Many appreciated the helpfulness and patience of staff members like Fabrice and Larry, who took the time to understand customer needs and provided good service during technical issues. Customers noted that they felt listened to and were satisfied with their purchases. However, there were also negative experiences reported, particularly with one staff member who was perceived as unhelpful and unprofessional. Issues included a lack of assistance with transferring data and confusion over payment methods, leading to dissatisfaction with the service. Overall, while some customers praised the friendly atmosphere and support, others had significant concerns about specific interactions at the store.
Francisco help me with my phone issues. They were resolved in a timely manner. He was very pleasant with me. Thank you.
May 2026
Thank u so much for helping me with my new device Francisco u are 👌 awesome
April 2026
Adrian is a top-notch customer service representative at this location. He went above and beyond to help me get my phone unlocked and connected and took the time to troubleshoot with me. I rate him 100 out of 10
