Pottery Barn is a well-known retailer that offers expertly crafted home furnishings and decor. Founded in 1949 in Chelsea, New York, it has grown into a multi-channel business with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores worldwide. Many customers appreciate the quality of the products and the cozy atmosphere of the stores. The selection of items, especially carpets, has received positive feedback, with some staff members praised for their helpfulness. However, there are mixed feelings about customer service. Some reviews mention a careless attitude from certain employees, making customers feel as if their questions are bothersome. While some have experienced excellent service and delivery, others express disappointment with the staff's demeanor. Despite these concerns, many shoppers remain loyal to Pottery Barn, hoping for improvements in service and acknowledging the store's quality merchandise. Overall, Pottery Barn continues to be a popular destination for those looking to create a beautiful and comfortable home.
Jason was incredible. Handled my return after another employee failed to leave notes. Went above and beyond. Happy customer!
May 2026
Unless you buy their extended warranty on their furniture, they will do nothing for you. Furniture was only 60 days old. Gave us a hard time to get a chair fixed. Lots of phone calls, just gave up.
February 2026
Staff was helpful even though the store did not carry the items in store that I was interested in.
