TD Bank receives mixed reviews highlighting the critical role of individual staff in the customer experience. Multiple customers praise specific associates for being extremely helpful, patient, outstanding, knowledgeable, and pleasant when resolving complicated issues or opening accounts. These interactions are described as providing awesome customer service where the associate knows what they are doing, resulting in effective help. However, experiences are not consistently positive. One reviewer reports difficulty communicating with a particular associate, feeling brushed off and rushed without receiving solutions. The location itself is generally viewed as a functional bank, though a specific complaint mentions the outside ATM never taking cash at night, which is noted as a pain. The bank can get quite busy, but efficient service from knowledgeable staff is appreciated when received.
Bad attitude, no service, opaque officials and failed management, just stay away!!
June 2026
This branch is not the one to be dependent on I have been to this branch multiple of times and they have a thing of closing there doors before closing and that should be unacceptable if I could give a zero star I will
March 2026
The Orlando, FL branch on Kirkman Rd. has above and beyond customer service. I called to inquire about opening a new account and Lilly answered all my questions with wonderful energy and stellar personable tone. I look forward to in person banking.
