The United States Postal Service location at 51 E Jefferson St. is a busy facility serving over 157 million addresses across the U.S., territories, and military bases. It handles a significant portion of the world’s mail, processing 47 percent of it, and manages more than 30,000 retail locations nationwide. This location offers walk-in and appointment-based passport services, with staff members providing professional and knowledgeable assistance. Customers have praised the staff for their friendliness, thoroughness, and helpfulness, especially during passport applications. Employees like Ray, Christian, and Jay are noted for their expertise and caring attitude, making the experience pleasant and efficient. However, the business has faced some issues with customer service, including problems with mail delivery, such as receiving other people's mail and notifications, which has caused inconvenience for customers. Despite these issues, some improvements have been made, with the overall rating upgraded from very poor to good after USPS addressed certain concerns. Parking is often difficult, but some customers suggest complaints should be directed to the city for better solutions. Communication is emphasized as important, and customers advise that a positive attitude from staff can enhance the experience. Overall, the location is recognized for its professionalism and dedication to service, with ongoing efforts to improve customer satisfaction.
Best post office I’ve ever been to - staff is kind and very helpful and patient. Also a beautiful and clean building that is well maintained.
July 2025
Ruiz did a great job with the passport application - friendly and efficient!
July 2025
Walked in Thursday July 3rd for a passport application. Was treated very professionally. The clerk, Ray, was very knowledgeable and provided expert guidance. I didn't have to wait too long either. I would certainly recommend this location.
