Verizon's authorized retailer, Victra, in Orlando, FL, is committed to providing exceptional customer experiences. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have consistently praised the Verizon/Victra store on Bald Hill Rd in Warwick, with one customer describing the sales consultant, Ed M, as the "BEST of the BEST." He was praised for his extensive knowledge, active listening, and clear communication of options. Another customer, Jeff, was commended for his friendly, helpful, and efficient service, making the experience "100 times better." Customers also highlighted the exceptional service at the Verizon store on Vineland Ave, with one customer expressing deep sadness over the potential transfer of Javier, a highly valued sales consultant. The customer praised the entire store crew, including Javier, Jeff, Jorge, and Angel, for their knowledgeability, friendliness, and willingness to go above and beyond to assist customers. Overall, Victra's Verizon stores in Orlando and the surrounding area have consistently delivered exceptional customer service, with knowledgeable and dedicated staff who strive to provide the best possible experience for their guests.
The service was good. The only issue was the fact that we couldn’t make a payment to get my phone, but that wasn’t any fault on anybody at the store or the storage itself is just some kind of electronic technology issue.
June 2026
Amazing individual service! Jeff was amazing, took care of everything!!!!
May 2026
Kevin was fantastic! Answered all my questions and I left with a new phone. Great customer service!
