DO NOT BUY FROM WEST ELM OR ANY OF THEIR SISTER COMPANIES.It took 2 months to get our items. The coffee table was damaged and returned with the delivery people. They didn't even take it out the box. The online order status shows "return complete" but I still havnt received my money back. Please look elsewhere.
September 2023
After ordering a sofa and getting months of run around from different departments I was finally able to get someone to admit it was never arriving and get a refund. Such a waste of time. Customer service in store was about the same.
August 2023
Everyone is friendly and helpful. My designer, Alyssa, created such fabulous office spaces for my husband's company. There were so many people pitching in to help on install day, I didn't have to lift a finger. I get compliments from everyone on the beautiful spaces. Just perfect!