Cell Phone Stores in Oviedo, FL

“Joshua was so helpful and patient with me during the whole process. He answered my questions and made sure I did not feel pressured to make any decisions right away.”

“My phone was having issues and wouldn’t turn on, i was helped by a lovely girl named Vanessa who helped me through out the whole process and explained in detail every step of the way.Even helped with lowering my monthly bill.”

“Jerry provided excellent customer service and knowledge of the iPhone 17 and its accessories, along with the home Wi-Fi system. In fact, I changed my wifi to T-Mobile at my last visit and upgraded it to the Eero at this visit. The migration from my old phone to the new one was smooth. I love the case he recommended.”

“I went into this particular store this week for the first time. Usually, I use another store in Oviedo but they’re never overly friendly. I was casually looking for an upgrade for my phone.
I ended up buying the upgrade even though Apple didn’t offer the colors I wanted in the Pro Max. I’ll save that one for my Apple review!
I was working primarily with Mathew with assistance from Alejandro.
I happen to mention that my AT&T U-verse bill, which I basically love, is ridiculously high. Between the two of them, they found all kinds of ways to help me reduce my bill. They actually got me to convert to DIRECTV which I was holding off on. I hate the hassle in moving services. However, the bill was so much cheaper with better service I couldn’t pass it up. In no way were they trying to push anything on me but they were so customer focused (vs. sales) that I couldn’t pass it up. I don’t take well to salesy type people and the way they kept the focus simply on the customer is what sold new products and services to me
There were a lot of issues on the backside, trying to convert the service over. It was not the store’s fault because it was clearly from the direction and processes they were getting from their internal support. Mathew literally spent hours over two days dealing with them. They ended up messing up the order. However, Mathew went way over and above to make sure I had at least a temporary solution over the weekend. Giving and receiving outstanding customer support has always been extremely important to me. Mathew was perfection plus. I’ve never used those words before.
I used to work at AT&T so I will always be a customer of ATT. However I will now be going to the Oviedo store on Mitchell Hammock road. What makes this store so outstanding is how the staff worked together as a team. Alejandro went over and above as well to provide additional support for me.

For someone who worked in the HRIT area with executives on how to build a high performing workforce (staff), such as seen in this store, is quite a compliment. I have seen it all.
Again, I cannot thank Mathew and Alejandro for all that they did for me last week.Their leadership should be quite proud.”

“My wife and I had a wonderful experience today upgrading her phone. We are long time customers of this store and when we walked in today, we could feel the energy; the positive vibes and the warm and welcoming climate. This was our first time to meet the manager, Kenia. What a credit her leadership is to AT&T! After interacting with her, it explains why you immediately feel you are with family when you walk through the door. That is the tone she sets and the tone her staff supports and reinforces. Thank you, Kenia, and your wonderful staff for making our experience such a positive one. If you are an AT&T customer or looking to become one, make the drive to this store. You will be happy you did!”

“Shout out to Assistant Manager, Dana M.! She Rocks!!! She helped me through a difficult process with knowledge, patience, grace and perseverance. She was knowledgeable about the situation and contacted corporate support to advocate for me, the customer after getting familiar with the notes on the account.

Overall this store has been exceptional. I was in the store earlier in the week and also had a positive experience with Specialist, Christopher M.

I am so appreciative and grateful to Dayna M. for her help today! Shout out again to both Dayna and Christopher M. Keep Rocking it!!!”

“I wanted to recognize Ryan in the tech department. He went the extra mile to help me with my I phone. I thought it was my charger cord. He took the time to look at the phone and identify a problem the cord socket and recommended a place to fix my phone. I did not need to buy a new, but I did anyway because of his great service.”