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“I was lucky to have Maleeha at the Pinecrest AT&T help both my husband and myself purchase and upgrade our iPhones. She was amazing, very patient and extremely knowledgeable and helpful. She walked us through the entire process and made herself available to answer all of our questions . She went above and beyond to make sure we were comfortable with everything ! We can’t thank her enough!”
“Yelied was wonderful and helped me set up my new phone and transfer all the data. It was uneventful and greatly appreciated. She’s a great employee and she should be appreciated.”
“Excellent service at the AT&T store. The team was professional, helpful, and made the whole process smooth and stress-free. I especially want to recognize Claudia for her outstanding customer service. She was kind, patient, knowledgeable, and took the time to explain everything clearly. Claudia went above and beyond to make sure all of my questions were answered and that I felt confident with everything before leaving. Her attention to detail and friendly attitude made a big difference. Thank you, Claudia, and the entire AT&T team for such a great experience.”
“I just wanted to give a big thank you to the team who fixed my phone. Not only did they offer a great price, but they also handled everything with care and professionalism. The service was incredibly fast, and they had my phone working like new in no time. I really appreciate the quality of their work and how smooth they made the whole experience. Highly recommend!”
“I’ve been having a billing issue for over 4 months and decided to go into the store to see if it can finally get resolved. Glad I did, Wendell went above and beyond to resolve this ongoing issue. He was very professional and great customer service.”
“Shalia y Muni were fantastic! They took care of us like we were family. Very patient with my elderly parents that needed to upgrade their phones! 5 stars from us. Will be recommending this store to all my family! Will definitely be coming back to this store for all our ATT needs.”
“Fabian, helped me with everything I needed, fast service, everything was setup quickly, Fiber service appointment, switched over my phones from previous carrier with no issues, and that's that there was a problem from my previous carrier prior to the visit, he resolved quickly, Thank Fabian and AT&T”
“I love the good service and the efficiency of the staff :) happy customer
I love good service and the efficiency of the staff :) happy customer”
“Great customer services. They are patient and explain to you all the details and answer your question in a very profesional and friendly way.Well deserve 5 starts review for Kevin and his team.”
“They assess my phone at no charge in a timely fashion and let me know that it was a problem with the phone, not with operator error on set up ! I appreciate the fact that they got the job done as quickly as possible as I had driven a couple hours to get to them. Good communication as well I was satisfied with their service & i would recommend them as well as use them again if needed in the future.”
“My earphone speaker was distorted. Went first to UbreakIFix. And they wanted to charge me 400 to replace the whole front digitizer with the earphone because they said that’s was the only thing that would resolve it. BUT they also said. Do you have Insurance? With a little research I found out that the Small Business of UBreakIFix was now sold to Asurion. With that said. I looked for an alternative and came across Cesar from CRV Technology. And I can say I am glad I did. Turns out my issue was a simple earpiece clean out and I was on my way for 35 bucks! Honest man running an honest business. This is what will keep me coming back and referring him to friends. Thanks Cesar for your attention to detail and knowing not to nickle and dime a client. This will lead to a future of success for you.”
“I really appreciate Massiel going above and beyond by staying late to help us resolve our issues and add a line to our plan. Also he was very friendly and made us feel at home. Thank you!”
“Wanted to leave a review because I had such a positive experience with Elisa today. No complaints, the entire process was seamless and I’m looking forward to be serviced with her next time I need to come in! And her nails were so pretty ❤️❤️❤️”
“The service was excellent. They answered all my questions was was able to provide me the beat phone suitable for my nephew. They were patient and very helpful.”
“After going to different locations, this one is the best. Clean, welcoming and friendly. Melissa, was patient and her assistance met our phone needs.
Thank you for providing great customer service! Gracias!”
“Please give victor a raise and promotion I was having a bad day and victor made it highly encouraging while servicing me great worker I highly recommend other customers to be help by him”
“Wow! I don’t even know where to begin. Luis provided one of the best customer service experiences I’ve had in a long time. He was incredibly patient, professional, and extremely knowledgeable. I was seriously considering leaving AT&T and switching to another company to purchase my son’s new cell phone, but Luis took the time to answer all of my questions, explain my options, and make sure I felt confident in my decision.
Because of his outstanding service, I chose to remain with AT&T and purchase the phone through them. I have been a loyal AT&T customer for over 20 years, and Luis reminded me why I’ve stayed with the company for so long. His dedication to helping customers is truly exceptional.
Thank you, Luis, for your kindness, patience, and outstanding customer service. AT&T is fortunate to have such an amazing representative. You made a lasting impression, and I am truly grateful for your help!”
“Very young new owner. Her and her brother gave us ( my friend and me) an Amazing service. They helped us a lot, with all the patience. also we had the chance to talk and they gave us gifts. A + Service. .100 % recommended.”
“My phone just got the battery replaced by Jorge as I watched. He was amazingly experienced and knowledgeable. He gave me the estimate over the phone and scheduled the appt as soon as possible. He answered all my questions, explained how to extend my battery life, and was done in no time. The convenience of coming to my home, and the reasonable cost was a plus as well. I put him on speed dial and will definitely recommend him to everyone.”
“Genuinely, the best phone buying experience. The entire staff was well educated in their business. Amy was a real treat to work with, very knowledgeable and sensitive to my needs. Thanks, guys!”
“I was very pleased with the service I received. I switched to a new phone, and Emely helped me transfer all of my information successfully. The store has a welcoming atmosphere from the moment you walk in.
I highly recommend this place”
“This store is the best att store in cutler bay; mark,celina,and ottoniel were super helpful and made my experience at the store phenomenal. I rate this store a 5+ .Best custumer service ever .if you are looking for att service and want to be help by the best come to this store.”
“Kobe at AT&T was amazing throughout the entire process. We had a complicated and frustrating situation that involved multiple visits and a lot of confusion, and he was truly the only person who stepped in and consistently helped us from start to finish. He took the time to really listen, explained everything clearly, and worked hard to find solutions when nothing else was working.
He stayed patient and professional the entire time, and it was clear he genuinely cared about getting everything resolved correctly instead of just rushing us through. Because of him, what started as a mess finally got handled properly.
He is also a great manager and clearly knows how to handle customers and stressful situations with care and efficiency. We really appreciate everything he did for us.”
“Absolutely the best customer service I have ever received. Cassandra and Carlos were super helpful with a really complex phone service issue that I had. They handled it with expertise, patience and care. I would definitely recommend going here if you want great customer service!”
“I went to the store last week to purchase a new phone. Frank and German help me set up a new device and help me transfer my information. Also help me fix two broken screen from my other devices. Fast and reliable service. 100% great service.”
“?? Thank you so much to all our amazing customers for your kind words and continued support! Every day we do our best to provide friendly service, quick solutions, and a great Boost Mobile experience. It truly means a lot to know you appreciate our work. We’re here for you — always! ??✨”
“Alex and Daniel were super helpful and really funny. They helped my girl get her new blue IPhone just now and they made the wait worth the while. Give them kids a raise! Also…if you wanna go and be fish buddies hit us up 😎😂😂”
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“He's the man !Nestor is who you definitely want to take care of you. What a patience ! Super knowledgeable ... totally 'personalized' service like no where else.”