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“I was lucky to have Maleeha at the Pinecrest AT&T help both my husband and myself purchase and upgrade our iPhones. She was amazing, very patient and extremely knowledgeable and helpful. She walked us through the entire process and made herself available to answer all of our questions . She went above and beyond to make sure we were comfortable with everything ! We can’t thank her enough!”
“Excellent service at the AT&T store. The team was professional, helpful, and made the whole process smooth and stress-free. I especially want to recognize Claudia for her outstanding customer service. She was kind, patient, knowledgeable, and took the time to explain everything clearly. Claudia went above and beyond to make sure all of my questions were answered and that I felt confident with everything before leaving. Her attention to detail and friendly attitude made a big difference. Thank you, Claudia, and the entire AT&T team for such a great experience.”
“Fabian, helped me with everything I needed, fast service, everything was setup quickly, Fiber service appointment, switched over my phones from previous carrier with no issues, and that's that there was a problem from my previous carrier prior to the visit, he resolved quickly, Thank Fabian and AT&T”
“My experience was the complete opposite of the experience I had at 32951 south Dixie hwy. They attended me very quickly and resolved my issue with 100% satisfaction! This will be my new store in Homestead! That other store needs some major work with attending customers in a timely fashion”
“I had an excellent experience with Austin at AT&T on January 1st, 2026. He provided outstanding customer service. Austin was nothing but professional, patient, knowledgeable, and genuinely kind. Austin took the time to explain everything clearly, answered all my questions, and made sure my needs were fully met. It’s rare to receive this level of care and attention. Thank you, Austin, for starting the new year with such a positive experience. Truly appreciated!”
8:30AM - 4:30PM
14591 SW 120th St, Miami
Mobile Phones
“Staff very knowledgeable and wonderful customer service. I got lost and the employee at the front desk stayed with me on the phone until I found them. I definitely recommend this place for your cell phone needs.”
“I had to go to the ATT store and one of your employees Carlos Murillo was very helpful he is very knowledgeable about company policy he was kind and friendly. Please recognize his extra effort to keep customers happy and helped … Carlos thank you so much ?”
“Outstanding customer service, even when it didn’t involve a sale.
I’ve gone to other AT&T locations for help after dealing with 611 representatives, which unfortunately has been a frustrating experience. In the past, I’ve been told “it’s not our problem” and advised to call 611 again. That was not the case here.
This team truly goes above and beyond. They took the time to help, showed genuine care, and made sure the issue was resolved without passing the buck. This location should absolutely be the standard for both the 611 call center and other local AT&T stores.
Huge shoutout to Wendell, Jessica, and Albert — thank you for setting the bar so high!”
“I had an outstanding experience at the AT&T store located at 12030 SW 127th Ave in Miami, FL. The customer service was truly exceptional, and I want to highlight Eimy in particular for her fantastic assistance.
Eimy went above and beyond when I needed help with my account, patiently answering all my questions and resolving my concerns with professionalism and efficiency. When it came time to purchase a new phone, her knowledge and expertise were impressive. She guided me through the options, ensuring I found the perfect device for my needs without any pressure.
The entire experience was smooth and stress-free, thanks to the friendly and attentive staff at this location. If you’re looking for excellent service and expert advice, I highly recommend visiting this AT&T store. Kudos to Eimy and the team for setting such a high standard!”
“Definitely recommend for cell phone repair! Nande repaired my screen for a very great estimate and didn't take long at all Definitely will be going back and recommend if needed!”
“I love the good service and the efficiency of the staff :) happy customer
I love good service and the efficiency of the staff :) happy customer”
9AM - 4:30PM
24420 South Dixie Hwy Unit B-4, Princeton
Mobile Phones
“I like how it was fast to replace my iPhone 11 and my iPhone 13 Pro but I didn’t the fact that the person who changed the battery was trying to update my iPhone 13 Pro to iOS 18. When it’s running iOS 16. And I dont see why the person try updating my iPhone 13 Pro when it doesn’t need to be updated when the battery is replaced”
“Amazing service and customer care Alejandra, Janin, and Ariadna really did me a solid and got my phone service straightened out saving my account can't thank them enough.”
9 AM - 8 PM
13230 SW 132nd Ave Unit 16, Miami
Mobile Phones
“Top notch customer service from Brian and Jose. They explained everything to me regarding the repair. Super helpful, very sweet and made my experience a 10/10. I’m glad I didn’t go anywhere else!!”
“Beyond amazing service from Kathy I couldn't afford new phones so she guided me through switching over to T-Mobile and getting new phones. Recommend her 100%!!”
“Excellent customer service in this store I highly recommend to all the community in Homestead to pass by here. Amado helped me with all the issues in my account.
Thanks again”
“Please give victor a raise and promotion I was having a bad day and victor made it highly encouraging while servicing me great worker I highly recommend other customers to be help by him”
“Mike helped my family open new lines. I did get a bit flustered in the process but Mike remained pleasant & patient. & the manager Hamza also assisted us. I really appreciate their kindness, professionalism & willingness to help.”
10AM - 8PM
19337 S Dixie Hwy, Cutler Bay
Mobile Phones
“Customer service for this location was phenomenal. Kevin and Enif were very patient took the time out to go through the phones with me and we figured out what was best for me. They were so kind and very knowledgeable on a subject that I am not very good at. I am not tech savvy. Thank you for having kind patient people working for you.”
“Yo Frankie is the goat. I swear the kids got the whole thing on lock. He’s got everything figured out. Super smart ,young man ,amazing ,cool , nice and informative!!! didn’t try to haggle us on things that we didn’t need. Honestly kid was super honest, extremely transparent and provided a lot of information for us. We’re switching everything we have over from a different provider thank you, Frankie !! Everybody talk to Frankie when you go in there. Make him the manager dude needs a raise????#frankieforpresident”
“Absolutely the best customer service I have ever received. Cassandra and Carlos were super helpful with a really complex phone service issue that I had. They handled it with expertise, patience and care. I would definitely recommend going here if you want great customer service!”
“I came into AT&T and Josmar helped me with upgrading my phone. He was patient and explained everything in detail. I love this store and how welcoming everyone is. I recommend this store, and if you go, ask for Josmar.”
“Wanted to leave a review because I had such a positive experience with Elisa today. No complaints, the entire process was seamless and I’m looking forward to be serviced with her next time I need to come in! And her nails were so pretty ❤️❤️❤️”
“Came into the store to upgrade my fathers phone. The staff was great she helped my father in choosing the right phone for him and helped him with setting it up as well. I have been to this store a few times and the customer service has always been great! Thank you!”
“I wanted to share this amazing review because the service was amazing. Natalie who was our Technician did a phenomenal job explaining the product showing the product and the benefits of having the products. So I definitely want to thank her for doing such an amazing job. I hope they give her a raise after this. Amazing review. And you should definitely check this store out, but definitely ask for Natalie to be your Technician.”
“Don’t leave google reviews a lot but this one deserved on. Came in for a new phone today. Was immediately greeted and helped by Abby. I don’t know what you guys pay her but it’s not enough! She is amazing! She explained everything to me very well and was super helpful. Do whatever you can to KEEP HER ON PAYROLL!”
“Hello, I want to highlight Alejandro's good treatment and kindness, he accompanied me in the process with suggestions so that my purchase was the most profitable for me. I recommend this place where a family atmosphere abounds.”
“A young lady named Perla was very helpful and attentive. He customer service is a 10 she is beyond helpful. I will definitely be going there often for any service that has to do with metro..”
“The technical support staff was super helpful. I was able to sign up for a tablet for an additional $15 / monthly onto my plan.I wanted the Moto G Stylus phone - which they didn't have in stock at the time. They had other Moto G phones, however. At this particular location, I only signed up for the Tablet.Great experience.”
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“He's the man !Nestor is who you definitely want to take care of you. What a patience ! Super knowledgeable ... totally 'personalized' service like no where else.”