“Tyler helped me literally in the parking lot as I was walking up with my son’s electric bike. He was already diagnosing the problem. I had explained that the brake cables were not working. He immediately started working on it and within 10 minutes problem solved. He replaced a cable and adjusted the other break. Very professional very friendly. Excellent service! I’ve had some bad experiences with bike repairs where I feel like I was being taken advantage of, but these guys are honest and hard-working. They saw me 10 minutes before closing and did not give me an attitude or a runaround. You will not be disappointed if you go here for all your bike needs. Thanks again, Bicycles, etc!”
“I am new to cycling and wasn't really sure what I needed for my first triathlon. Catherine was the absolute best! She certainly has a passion for all things cycling and a great TEACHER! She allowed me to do my very first group ride with a demo bike and stayed with me the entire time. After purchasing my bike from Champion, she continues to follow up with me to see how I like it and invites me to group rides as well! They are very encouraging to new people, so don't be intimidated!”
“Update: After picking up my brand-new bike, it dislodged from my bike rack at 65 mph on Rt 1 — I watched horror in my rearview mirror as my new bike bounced down the highway. The rims were bent and a few other parts damaged. I called Open Road right away, and even though it was near closing time, they told me to bring it in the next day and they’d take care of it.
I dropped it off Sunday afternoon, and by 11 AM Monday, Brian called to say he was able to fix almost everything — and what he couldn’t, he replaced at his cost. No charge for labor or anything.
Major props to Brian for going above and beyond — this is the kind of service that earns lifelong customers. Highly recommend Open Road Bicycles if you’re looking for top-notch service and people who truly care.
Original review: Fantastic shop! The team at Open Road Bicycles is knowledgeable, helpful, and genuinely great people. Service was excellent, prices were fair, and they took the time to make sure I got exactly what I needed. Highly recommend if you're looking for quality bikes and top-notch service in St. Johns!”