The Verizon store provides mobile, 5G home internet, and business services. Customers can visit in person, schedule an appointment, or place orders online for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews consistently highlight exceptional customer service. Staff members are described as super friendly, attentive, extremely pleasant, and helpful. They are commended for making setup processes easy, answering all questions, and going out of their way to accommodate customers. Employees display extraordinary empathy, genuine concern, and patience, making customers feel valued and heard. The service is noted for being smooth, stress-free, and tailored to individual situations. The store is efficient, with staff quickly verifying item availability and holding products to enable brief, fast visits. The express locker system for order pickup is also noted as a convenient and cool feature. These positive experiences, including one described as the best ever, reinforce customer loyalty. The overall impression is of a store with knowledgeable staff who provide outstanding and exceptional service.
Maleek assisted me at the Sanford store and not only was he extremely helpful and polite but it was wonderful to watch him manage multiple customers without skipping a beat. Very rare to see quality customer service that is also fast!
February 2026
Stopped by to check on a payment I made for my son’s phone and was greeted first thing by Val. Very pleasant good morning and this young lady was very helpful with my situation great smile and very professional.
December 2025
I just have to say May is an absolute ANGEL! She was more helpful over the phone than any other Verizon employee in this area. I appreciated her assistance so much. I know it is busy season and everyone is cranky at this point in the holidays. But, May was so kind!! Thank you so much May.
