This Cricket Wireless Authorized Retailer offers friendly and helpful customer service. Customers appreciate staff members who are patient, professional, and willing to go the extra mile, often staying late to complete phone upgrades and data transfers. The store has a decent selection of Galaxy phones on display, and the staff take time to explain different options and how new devices work. Customers find the process smooth and efficient, especially when switching from other providers. However, there are some concerns about the sale of screen protectors that are too small for certain phones and a "No return" policy for accessories, which was not disclosed upfront. Overall, the store provides good support, especially in troubleshooting phone issues and utilizing insurance benefits for replacement phones. The staff's kindness and expertise make for a positive shopping experience.
Just upgraded my phone at the Bee Ridge store with Whitley. It was a great experience. She explained the different phones and took the time to transfer my data to my new phone and show me how it worked. Wonderful customer service!
November 2022
Wasnt expecting to switch so fast (same phone with metro for 6yrs) but the lady was super nice and stayed late after hours to finish everything. Decent selection of functioning Galaxys on display which is nice. Anna is super awesome!
June 2022
Very knowledgeable about the services they provide. Great customer service as well.
