This Cricket Wireless Authorized Retailer offers friendly and helpful customer service. Customers appreciate staff members who are patient, professional, and willing to go the extra mile, often staying late to complete phone upgrades and data transfers. The store has a decent selection of Galaxy phones on display, and the staff take time to explain different options and how new devices work. Customers find the process smooth and efficient, especially when switching from other providers. However, there are some concerns about the sale of screen protectors that are too small for certain phones and a "No return" policy for accessories, which was not disclosed upfront. Overall, the store provides good support, especially in troubleshooting phone issues and utilizing insurance benefits for replacement phones. The staff's kindness and expertise make for a positive shopping experience.
Extremely helpful with my phone and getting back apps especially my Facebook and other things to set up on my phone that I couldn't do myself very happy and pleased with Laura
January 2025
I went to the store on beerigde road Sarasota and was not happy.i just wanted a new phone,they rang up the amount and a lot more than I thought it would be and that was because they were charging me for a screen protector and case.i didn't ask for any extras just the phone,so I got up and left!
October 2024
The employees are just don't know too much about cell phones
