The branch it's not the problem, the entire Truist is a mess.
December 2022
Five people in the branch and only one person waiting on customers. The teller shouted out, “I’ll get to you as soon as I can. I walked out after 10 minutes and only one customer was served. Once the customer service goes the customers are next.
July 2022
I have walked in to this branch of Truist (used to be Suntrust) several times and have almost always been greeted with, at best, indifference and sometimes rudeness. Even the employees have said how they aren’t happy working for Truist. I am the process of transferring several accounts to Synovus bank.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.