Metro by T-Mobile, located at 3280 US Highway 27 S, offers unbeatable prepaid plans and a selection of 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the friendly and knowledgeable staff who provide excellent customer service. Many reviews highlight specific employees who have gone above and beyond to assist, such as helping with phone transfers during emergencies and offering the best rates available. While the service is often praised, there are some concerns regarding the store's operations. Customers have noted that the store can be understaffed, leading to longer wait times, as only one employee may be working at a time. Despite this, the overall impression of the staff is highly positive, with many customers expressing satisfaction with their interactions and the help received. Overall, Metro by T-Mobile is recognized for its commitment to customer service, making it a reliable choice for prepaid mobile needs.
Alyssa was absolutely amazing! She was so attentive and helpful she took her time answer all my questions and went over and beyond. Even though she was there all by herself and doing all the work she kept a great attitude never once showing frustration. She definitely should be promoted and would be a perfect manager for... read full comment
October 2025
I was there on Saturday with an issue from customer service and Aly was awesome!!!!! She helped me solve my problem quick and easy! She called customer service and got things fixed right away! We need more people like Aly!
May 2025
Jason was great. He was friendly, knowledgeable, and helped us save money. I would give him 5 stars any day. Last month my husband dealt with a lady who works in the same store. She could have gotten his old phone working in one minute by just holding the power button for about 15 seconds. Instead she upsold him to an expensive... read full comment
