“I just wanna give a shout out to the man that was working today despite my embarrassing circumstances of my phone being frozen and unable to turn off and helping me without hesitation, thank youuuu so much!”
“Was very satisfied with the store service, do not like that my phone is held hostage for 4 more months. Have no choice in the matter, as I can't get another phone. The store in New Port Richey was not nice, they sent me to the store in spring hill and made me loose 5 in gas. They even refused to call the other store and ask a question before driving a long distance.”
“Kaedin Has been the most professional Verizon wireless assistant we’ve ever dealt with. He has helped resolve multiple issues, very professional, courteous, respectful, and determined to get the problem solved.”
“Natalie was a big help at the Spring Hill cricket location unfortunately I wasn’t able to get my phone fixed but I got a way better understanding on how to fix it and will be calling the customer service numbers that will help my situation. Anyone looking to buy or get help with a phone, I would go to Natalie for all your customer service needs.”
“Probably the most helpful & talented team of phone pros. Shelby and Julian fixed my phone quickly and...NO ATTITUDE because I'm a senior!! What a team!!”
“Ran into Jerry ... my father and I .... had a situation ... very friendly and professional .... and very patient .... he took the time for our situation ... Thumbs up .. also .. we went back to verify my father's usage, and once again, they fixed it .. so far .. so great ..”
“Jada was so helpful! She made sure we were getting exactly what we expected and took her time, never rushing us along even when another customer came in. She even gave me her personal number so when my phone comes in the mail I can call her and go to whatever store she is at for help setting it up!!! Thank you Jada for such great service?”
“Dom is an asset to Metro. He helped us with a great attitude and knowledge of the product. I would recommend this location for anyone looking for an excellent Metro store.”
“I've actually been using the store right around 10 years but my most recent visit what's with a guy named Devin the work behind the counter he was absolutely the best if he gets to read this I appreciate you man you really helped out my girl and my mother both and I won't forget you I highly recommend this place”
“Matt provided the absolute best customer service we have ever experienced with Verizon — and we’ve been customers since the PrimeCo days. He went completely above and beyond to make sure all of our phones arrived in time for our upcoming travel, and he even personally dropped them off to us.
Not only that, but he took the time to patiently walk us through transferring all of our data and made the entire process seamless and stress-free. In a world where great customer service is hard to find, Matt truly stands out. Professional, responsive, knowledgeable, and genuinely caring — he exceeded every expectation.
Verizon is lucky to have someone like Matt representing them. Thank you again for such outstanding service!”