Cell Phone Stores in St. Augustine, FL

“Amit was amazing I was having issue with my Verizon app he was able to fix it right away. I was on call with customer service for almost an hour and they weren’t able to do anything.”

“After my iPhone went into SOS mode, I lost many of my apps and contacts. I did my best to re-enter what I could remember, but I was unable to get any cellular service back on the device. I visited a corporate Verizon store, hoping for a quick resolution, but the representative there was unable to access my account. He recommended I try a nearby local Verizon retailer instead.

That turned out to be the best advice I could have received.

When I arrived at the retailer, I was greeted by a well-dressed, professional young man named Kareem. From the moment he took my phone, I could tell he knew exactly what he was doing. Within moments, he had accessed the phone and resolved the issue — something the previous location couldn’t do.

I don’t know exactly what Kareem did behind the scenes, but I do know that my phone was working again, and I was incredibly relieved.

If you need a new phone or just some help resetting your phone or whatever the case may be , let Kareem be your go-to rep. He’s knowledgeable, courteous, and efficient — everything you hope for in customer service. Thank you, Kareem!”

“I came in after spending hrs trying to switch device. Couldnt remember sec questiins etc. They took care if everything. Thank you so much Metro of St. Augustine.”

“Had an issue with new iPhone syncing with my Apple Watch and Hannah knew exactly what to do! Such pleasant person; knowledgeable, professional, and personal. Highly recommend this store and Hannah. Thank you!”

“I just spent a very productive and efficient time with Jason. He helpe me transfer all my data and apps to a replacement phone. I also learned how to use features new to me. He was also very patient and cordial throughout this experience. Thanks to all involved.”

“This is the BEST and only place I will ever use for my tech needs. I brought in my iPhone 14 Pro Max that had been literally hit by a truck with me in May and was not functioning well at all. Josh, Vinny, and Brennan all worked together to fix my phone and it is beyond perfect. On top of doing an amazing job fixing it and then replacing the screen a week later when I dropped it badly… they provided a discount for me since I had so much done to the phone and put on a tempered glass screen protector! They were speedy, knowledgeable, and kind. Truly the best in Jacksonville or St. Augustine!! Thank you so much iTech”

“Anthony worked hard to develop solutions to all my internet and cell phone issues. He was a pleasure to work with and I would encourage anyone who needs top notch expert service to go to ATT and ask for Anthony”

“It was a good experience to get back because of the service, it was very good. I had left around 2 or 3 years ago. I was very happy to come back they always gave me a great service. They always were good to me. I am not changing again.”

“2nd visit to this store and both have been very well taken care of quickly and the staff is warm and untrusted. Steady forward while chatting with a very very energetic employee who has got it all. Tiny store. Wait time 10 min. But perfect service.”

“I was having a problem syncing my new iPhone 18 to my Apple Watch, but Hannah knew exactly what to do! She had it synced in no time! She was knowledgeable, courteous, professional, and so helpful. Thank you, Hannah for helping me out. I highly recommend this store and Hannah!”

“Sean was amazing and helped me with all of my problems and Trenton was the most helpful person I could legally ask for, they are respectful and very engaged in the problem that I had.”

“I absolutely am so glad I came to this location. Both times that I have went there. Eduardo was absolutely helpful with everything. He also went out of own way to help us. But only thing that I don’t like. Both times going the card system is old so it gives us issues. I think the store itself needs to update their system to help the amazing worker they have. I’ll always go to this location though. Due to the outstanding customer service. Thank you so much ? ( But I still think they need a new card system lol )?”

“I had an outstanding experience at the AT&T store on State Road 312 in St. Augustine, and I can’t say enough good things about the team there—especially the manager, Sam.

From the moment I walked in, the store was spotless, well-organized, and welcoming. Every employee I observed was professional, attentive, and respectful to customers, creating a really positive atmosphere. It was clear that this team takes pride in both their work and their customer interactions.

Sam truly stood out as an exceptional manager. He was not only knowledgeable but also incredibly patient and approachable. He took the time to thoroughly answer all of my questions, making sure I fully understood my options without ever feeling rushed or pressured. His ability to explain things clearly and calmly made what could have been a confusing process feel easy and stress-free.

What impressed me most about Sam was his genuine commitment to customer satisfaction. He went above and beyond to ensure I left the store confident and happy with my decisions. It’s rare to encounter that level of care and professionalism, and it made a lasting impression.

Overall, this was one of the best customer service experiences I’ve had in a long time. If you’re visiting this AT&T location, you’ll be in great hands—especially if you have the chance to work with Sam.”

“Yes my name is Leanne Leach and I came into boost store today at 1092 South Ponce de Leon or North Ponce de Leon boulevard in St Augustine and I had Devin Beauford and he is amazing he takes his time he explains everything he does everything in his power to help you out I mean very knowledgeable I can't even believe like he answered every question and resolved every issue that I had and just a very nice young man and he's doing a great job for your company I just want you to know that for sure I don't know him I have no no you know nothing to gain by saying this I'm just you know it's it's a nice way of sunshine to be able to say something nice about someone in the workforce then something negative because these days it's hard to find good help so I would hang on to him if I could you have a nice day”

“Absolutely amazing service here.
My phone didn't have service and was being held hostage by AT&T and Daniel helped to transfer services from AT&T to T-Mobile in no time.
It was a very complicated situation, but he somehow solved it!
Everyone is very kind here and the atmosphere is very cozy and welcoming.
I highly recommend this store if you have any issues or are trying to switch services!”

“I found myself in a stressful situation while on vacation after having my phone stolen, and Charlotte and Colin turned what could have been a nightmare into one of the best customer service experiences I’ve ever had. From the moment I explained what had happened, they were patient, empathetic, and genuinely invested in helping me find a solution.

They worked together seamlessly, put real thought into my situation, and ultimately found a way to get me a replacement phone and back on the road without breaking the bank. At no point did I feel rushed or treated like a transaction — instead, I felt heard, supported, and cared for, which is something you rarely encounter in sales environments anymore.

I’ve worked in sales for many years, and I can confidently say I wish I had team members who showed the level of care, professionalism, and customer-first mindset that Charlotte and Colin demonstrated. Their knowledge, effort, and sincerity single-handedly reaffirmed why I’ve been a Verizon customer for over 25 years. This was an outstanding example of how customer service should be done, and their work absolutely deserves recognition.”