“Eric W. was the best! Helped me get the best deal on the best plan and the best phone I could, couldn’t have done it without his help! Will definitely be coming back and going right to him, 10/10 service!”
“I have been a metro customer for 17 years. This store is the best experience I have had with them hands down. Brendan was very helpful and made sure our plan was set up properly and avoided unnecessary fees when we added a line for our son. I had total confidence he was getting us the best deal possible and the correct plan. It was well worth the 40 minute drive to go here instead of other closer stores that have repeatedly caused us headaches.”
“Man Dante and Jason are awesome they helped me a lot in the process of switching from at&t to T-mobile. They handled everything needed and even helped me submit for my promotions. Definitely recommend coming and seeing one of these guys.”
“Just want to shout out the two gentlemen who helped my son and I get a new phone and watch yesterday. They were extremely knowledgeable about the products and procedures, got us the best possible price and made the entire process run smoothly and quickly. I forgot to get their names but I will definitely revisit this store in the future.”
“This is the BEST and only place I will ever use for my tech needs. I brought in my iPhone 14 Pro Max that had been literally hit by a truck with me in May and was not functioning well at all. Josh, Vinny, and Brennan all worked together to fix my phone and it is beyond perfect. On top of doing an amazing job fixing it and then replacing the screen a week later when I dropped it badly… they provided a discount for me since I had so much done to the phone and put on a tempered glass screen protector! They were speedy, knowledgeable, and kind. Truly the best in Jacksonville or St. Augustine!! Thank you so much iTech”
“It was a good experience to get back because of the service, it was very good. I had left around 2 or 3 years ago. I was very happy to come back they always gave me a great service. They always were good to me. I am not changing again.”
“Anthony worked hard to develop solutions to all my internet and cell phone issues. He was a pleasure to work with and I would encourage anyone who needs top notch expert service to go to ATT and ask for Anthony”
“In particular Andrianna - excellent customer service. Honest, friendly, super knowledgeable. It's good to know you can walk in a store and get that kind of professionalism and service.”
“When I get tired of being on the phone with AT&T, I show up to the store, and consequently bought something so I appreciate the store As well as the employees that I have dealt with”
“Angel was fantastic! My fiance and I needed some help replacing my phone due to water damage and not only was he very patient, he was also very nice to talk to and helped us out so quickly! He is very knowledable and we had no issues at all!”
“My wife and I came in to the store to get some much needed service completed on our phone line account. We had such a great customer experience with Madelyne who turned out to be extremely helpful with our issues. She went above and beyond to help us with our issues and can't thank her enough for helping us get things resolved. Thanks Madelyne!”
“I've Been going here for a while and David always takes care of everything.
He makes sure I get all my contacts and pictures as well as providing great service.”
“Shalee was absolutely wonderful, quick with resolving my issues, and made me felt heard with my problems. Shalee was so kind to help me out with my complicated situation and she did it with a smile the entire time, she made sure I wouldn't continue with out a smile on either, throughout the rough problems I've been having these past couple days. I was so glad she was able to get me in and out fast as I was also in a time crunch on top of my complicated situation. Best customer service I've had in a very long time and look forward to seeing her again with future concerns. 10/10!!!”
“After receiving terrible service and no help at a Palm Coast store, we walked into this location and Daniel met us. In 20 minutes the problem was solved. I will drive the 30 minutes up here every time!! I've been with Tmobile 23 years. Daniel is a keeper at this store.”
“Excellent customer service! The staff is very attentive and helpful. Anytime I’ve switched carriers in the past, it’s always been a long and painfully tedious process. My experience, this time around was very different. Ameet made the process super simple and straightforward. He took his time to walk us through every step, which made it easy and stress-free. We got a great deal on our new plan and devices! Couldn’t be happier!!”
“The staff was knowledgeable, patient, and took the time to actually explain my options instead of rushing me through a sale. Highly recommend if you want a hassle-free experience with people who know what they’re doing.”