Hotels in Surfside, FL

“Some consider it the best hotel in America. I can safely tell you it’s not even the best in Florida. ?
The FS in Palm Beach & Orlando are legit 5-star properties, but this one was a let down, and for $1,700/night. Yes.
If you go, go in high season, because in the summer it’s quite clear, they’re not very interested in you. It’s not a world class experience in low season.

We had cold interactions with the gentleman on their side entrance off Collins (not main entrance). He continually disagreed with everything I said. It was really weird.
No open doors to vehicle or hotel entry.
He shouldn’t be interacting with guests. Just a strange guy.

Front desk agent was not warm and genuine in anything. She acted like the assistant to a successful personal injury attorney, and looked like one too. Didn’t smile at all.
Great breakfast. Best orange juice I’ve ever had. Waiter was from Italy. Good guy, but his service style is very European, so you hardly ever see him, which was strange. But a real good guy.

Hotel was quiet in late July.
Pool layout is very strange. Kids pool was actually colder than adult pool. No hot tubs.
Trash floating in waterfall behind kids pool
Poolside bathrooms reminiscent of an Appalachian ymca community pool.
Bottom of doors rusted out, hallways dark and drab.
Saw pool and beach employees giving each other back rubs, consistently scrolling on their phones, standing around doing nothing.
Saw bartenders at Winston’s laughing loudly watching social media videos behind the bar.
Food was very good, as expected.
Decor in hotel is amazing and the sense of place is great. Room (ocean view studio - 700 sq feet) was beautiful and comfortable, but way overpriced for the summer) I actually paid to upgrade so paid like $2,200 for it.
Definitely not worth it. Is FS pricing you out? Yes, probably.
Called once for valet but they forgot to tell the valet.
Front door guys were all good though and friendly.
Waited 20 minutes for vehicle though at 6:30am checkout the next day, which seemed long.
***kayla at the pool was fantastic. She engaged with our kids and went out of her way to bring pool toys and even make a peanut butter jelly with the jam from the employee dining room
Because our kids would like it better***
Everyone else was forgettable.

It was a solid 4 star exp at 5 star/2 Michelin key prices.
If you have kids, don’t come here, go to 1 Hotel, Fontainebleau, or maybe stay north (where it’s still America) and go to FS Palm Beach or The Breakers.
FS Surfside is ideal for a romantic getaway, but for these prices, just go to the Bahamas or Turks & Caicos and get better beaches and more relaxation.
It was a good stay, but it wasn’t what the Internet says it is.”

“This is my go to resort every time I come to Miami. The accomodations and the property is always breathtaking . The service from every employee is impeccable. On this trip, Natalia was our server on the beach. She was delightful, friendly, and helpful. She was attentive and made our experience very enjoyable. Tony was our bartender on the rooftop pool and in the lobby. He's very knowledgeable in his spirits and very accommodating, he truly wants gus guests to enjoy their cocktail experience. Thank you Grand Beach surfside for another amazing trip. See you again soon ??”

“Mostly everything about this Hotel is really good, the Front desk are so polite and helpful, the doorman, bell hop, pool attendants are great, our room was excellent, the bed and pillows so comfortable. Now for the bad news, their valet parking I read the reviews about them prior to arrival which made me leary of them, on arrival I told the valet I know about your reviews for smashing up cars, I gave the attendant 10 bucks and said take good care of my car I give him my key and he just runs off somewhere, I contact his manager, he tracks down the attendant. Now we go around the car do video and I tell the guy dont let anything happen to this car or I wont be happy, the attendant and onsite manager reassure me my car will be fine, I give the attendant another 5 bucks and make it clear again to take good care of my car, he says he will. Well low and behold when they return my car to me i can see underneath the car as it pulls up the driveway, I can see one of the underbody shields is hanging down and two of them look like they've encountered some sort of impact. the onsite manager from the day prior was there he goes under my car and pushes it back up but I can see they dont look perfect factory flush now. we have a discussion about it and I want him to document this, he mentions how I didnt video under the car but agrees with me that who in the heck should need to do that, as in me being someone who spent a good deal of time around the autobody business I know when you damage these things the clips can break off and they fall again, we go back and fourth about it, he says its fixed now, I say if it falls later whos gonna pay for that. he didn't document the incident but gave me his bosses card. Well hear me now, this shouldn't have happened period, bottoming out my car some how, its never happen before and shouldn't happen while in your possession. Causing me lots of aggravation after a pleasant stay, they've got me crawling around my car. its really screwed up that they have butchers handling my ride, My advice to you, don't be shy about coming down on these people and make them get there act together, do video, take pictures make them do a walk around and possibly even video under your car if you give a hoot about your car.”