Envision Credit Union is a trusted financial partner in Tallahassee, Florida, providing online banking, loans, mortgages, credit cards, and checking and savings accounts. The bank is full of wonderful people who are always kind, polite, and quick to accommodate. Many employees provide excellent customer service, going above and beyond to help members. Staff are described as lovely, very sweet, super nice, understanding, courteous, swift, precise, knowledgeable, and patient. They work well together as a very good crew. Specific instances highlight this dedication, such as a call center employee who, while unable to make an exception for a drive-thru transaction, took an extra moment to try to help a member with a sick child, making all the difference. In a branch, a person was helped in a timely fashion despite initial confusion about appointments. However, some members have had less positive experiences, with noted instances of long lines, frustration with service, and loan disputes. While many recommend the branch and adore the staff, these observations suggest areas where service can be inconsistent. Overall, Envision Credit Union is committed to community and personalized service, aiming to help members achieve their financial goals with secure, local, and comprehensive banking solutions.
Team Member,Adam Terry was awesome helping me with my bank account,he was very professional and polite.The service he gave me make me want to recommend Addition Financial Credit Union to everyone.Thank you for your service Adam Terry 🥰🙏🏽d
May 2026
My CSR Adam Terry was very knowledgeable is his help to me explaining how we could process my transaction and what was expected. I was treated with the utmost respect. When I explained my plight he did not give me a disgust look. And he smiled when he serviced my need. Thank you Adam
May 2026
This Credit Union has been around many years and it is very stable the customer service is very professional and polite
