Verizon's Tampa store and online services offer a convenient one-stop-shop for the latest mobile devices, 5G home internet, and business solutions. Customers can schedule in-store appointments or place online orders for pick-up or same-day delivery. The store's knowledgeable and friendly staff provide exceptional service. One customer had a positive experience at the North Dale Mabry location, where the customer service professional was kind, professional, and even humorous, providing a great overall experience. Similarly, at the Carrollwood store, the staff member Jeff initially had a lighthearted, joking exchange with the customer, though he was not as helpful when it came to setting up the new iPhone 14 Pro Max. The customer later had a much better experience at the Wesley Chapel Verizon, where the staff were very helpful, kind, and knowledgeable, exchanging the defective phone and assisting with the setup. At the Carrollwood store, the customer was charged a $30 set-up fee, even though the staff did not help with the setup process. In contrast, the Verizon store in Carrollwood was praised for its excellent customer service, with the staff member Juan and Angela providing a seamless and helpful experience, including assistance with adding device protection. Overall, Verizon's Tampa-area stores offer a range of convenient services and generally provide high-quality customer support, with some variation in individual experiences.
Julia was awesome! She had the most patience for me and my elderly father so we could finish and set up our purchase. Truly appreciate the customer service!
November 2025
The VERIZON STORE on North Dale Mabry in Tampa was amazing. The female rep was able to unlock my phone since I was not able to stop the talk back feature. She was amazing!
November 2025
I had a very positive experience picking up my online order and working through the set up for a new iPhone! The staff were all super friendly, not pushy, and very patient with those unfamiliar with their phones and cables. They were working really hard to help everyone and answer their questions.