Verizon's Tampa store and online services offer a convenient one-stop-shop for the latest mobile devices, 5G home internet, and business solutions. Customers can schedule in-store appointments or place online orders for pick-up or same-day delivery. The store's knowledgeable and friendly staff provide exceptional service. One customer had a positive experience at the North Dale Mabry location, where the customer service professional was kind, professional, and even humorous, providing a great overall experience. Similarly, at the Carrollwood store, the staff member Jeff initially had a lighthearted, joking exchange with the customer, though he was not as helpful when it came to setting up the new iPhone 14 Pro Max. The customer later had a much better experience at the Wesley Chapel Verizon, where the staff were very helpful, kind, and knowledgeable, exchanging the defective phone and assisting with the setup. At the Carrollwood store, the customer was charged a $30 set-up fee, even though the staff did not help with the setup process. In contrast, the Verizon store in Carrollwood was praised for its excellent customer service, with the staff member Juan and Angela providing a seamless and helpful experience, including assistance with adding device protection. Overall, Verizon's Tampa-area stores offer a range of convenient services and generally provide high-quality customer support, with some variation in individual experiences.
amanda was super helpful and amazing, and very knowledgeable and when i come back i will be asking for her!
May 2026
Verizon corporate customer experience is definitely lacking compared to what it used to be. Sales associates are not really attentive either. Verizon needs to start focusing on the customer experience especially loyal long term customers.
April 2026
Evance is the man!!! He got my business phone line sorted out after a manager at another store completely screwed me. So thankful for his kindness, patience, and helpfulness. He understood my problem and got it solved also thank you to Verizon customer support for getting me through this