“If you ever need help with a lost shipment…
I had an amazing experience at this UPS Store today. A very kind young lady (I believe she might be Korean) helped me immediately and connected me with the store manager over the phone.
The manager explained everything in detail and told me exactly what to do about my lost phone shipment. Thanks to his guidance, I was able to contact T-Mobile and finally resolve the situation.
I am extremely grateful for their patience, professionalism, and clear instructions. They truly went above and beyond to help me.
With gratitude,
Neve”
“I want to acknowledge Lee for his help on a troublesome Amazon return we had yesterday. As the product came from a third party shipper we were not given the correct return labels by the third party to return the product. He went above and beyond excellent customer service getting Amazon to help us resolve the issue.
Thanks again for great customer service!”
“The staff here is so kind and attentive! Even while it was incredibly busy during the holidays, they were calm, collected and updated me as my paperwork was faxing. This is my favorite UPS to go to, they really treat you like family!”