“Clay, the store manager, truly came through for us right before an important celebration when things didn’t go as planned. He handled everything with kindness, professionalism, and a personal touch that made all the difference. It’s clear he genuinely cares about his customers, and that level of service is exactly why we keep coming back. Thank you, Clay, for going above and beyond.”
“Friendly service. Organized displays. Mini bottles of coconut rum weren't available when I went in, but there were plenty of other selections and larger bottles available.”
“This particular pharmacy is heads and shoulders above any other! The whole staff is caring and treat you like a person. The pharmacist are exceptional. I have had problems with my prescriptions running out before being refilled this month, and everyone was compassionate and rushed to get them filled as soon as my doctor sent the approval over. The whole Publix is better than any other in the area!”
“Today I spoke with Aleyna and just so you know she restored my opinion of what good customer service should be. She was amazing… so confident and so pleasant… she went over above and beyond my expectations… I needed help regarding a specific medication that I needed… she helped me which seemed to problem at all for her… she truly cared about my needs. I can’t think her enough … you need more like her…with her attitude I’m sure you know already.”
“I had an amazing experience with the shift lead named Virgin and the entire photo team at this Walgreens. They truly went above and beyond to make sure my large photo order for my school’s graduation was completed on time. Virgin didn’t just make a few calls she personally went to several other Walgreens locations to pick up the posters needed to complete my order. That level of dedication and customer service is so rare these days. Their professionalism, urgency, and willingness to help made a very stressful situation so much easier. I’m beyond grateful and highly recommend this Walgreens photo team for anyone needing quality service and people who genuinely care about their customers! Thank you so very much!”
“I've always came to this CVS, the pharmacy is very kind. They have great interpersonal skills with their customers. The minute clinic here is also great, the nurse practitioners (NP) know what they are doing. I had to get my TB screening done here and both NPs were very flexible especially the time, it might've been because my visit is very simple and can be completed easily. But nonetheless, the health professionals were terrific.”
“I come into Walgreens very often to pick up photos, and I wanted to share something I witnessed today. While I was waiting in line, the gentleman in front of me was unhappy with one of his photo prints and asked for it to be reprinted. The employee who is often behind the counter (India and the manager was petro )immediately and respectfully reprinted the photo for him. She then showed it to him and politely explained that he could do an exchange: he could keep the print he liked, and she would take back the one that did not turn out correctly. The customer then became aggressive and demanded a refund while also wanting to keep both prints. He even insisted on taking three prints home for free so that his wife could decide which one she liked, saying he would come back later to pay. India calmly explained that she could not allow prints to be taken without payment, but reiterated that he was welcome to keep the better print while she took back the incorrect one. She also apologized for the inconvenience. Her manager even translated the explanation into Spanish to make sure there was no misunderstanding. Despite this, the customer said the customer service was terrible and demanded her name. When she asked for an ID to process a refund, he rolled his eyes and said it was ridiculous. As someone who has worked in customer service, it really frustrates me to see a situation like this where an employee is treated unfairly. India was polite, calm, and respectful the entire time. She never raised her voice or acted rudely. In fact, she handled the situation very professionally. I hope India is not reported or fired for this interaction, because from what I witnessed she did everything right. She is always kind and helpful whenever I come in, and she truly is one of the sweetest employees there. Ps there was nothing wrong with the pictures it’s clear he just didn’t want to pay for them”
Loblaw Companies Limited is putting serious money into its retail network this year. Canada's largest food and pharmacy retailer announced it will spend $2.4 billion in 2026 to open new stores, renovate existing locations and strengthen its supply chain. The company plans to open 70 new stores in 2026. That includes 34 Shoppers Drug Mart and Pharmaprix pharmacies and care clinics, along with 31 hard-discount No Frills and Maxi grocery stores. On top of the new openings, Loblaw will renovate another 191 stores and continue construction on a roughly 1.2 million-square-foot automated distribution center in Caledon, Ontario.
