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“Fred was absolutely amazing and patient with our process of getting a new line and getting other lines reconnected. We were here in Orlando on vacation and everything went chaos on our last date with phones. Fred you ROCK!”
“What can i say great people, will always be my location i wouldn't go to another Tmobile! They treat me like family…. David the manager is the one that always takes care of me! Very happy dude! 10/10”
“Very happy with the treatment and time spent by the person who treated me excellently. Antony was very attentive and met all my expectations and clarified all my doubts. Thank you for such good staff in this company.”
“The customer service team here is top notch! Mau greeted me as I came in the store, listened to my concerns and offered expert advice. I feel valued as a TMobile customer and am happy to call this my TMobile store! I definitely have a dedicated customer service agent I can go to that knows my plan and needs! Thank you Mauro!”
“We just flew in from Iowa and our daughter’s service wasn’t working. We stopped in and Milly went above and beyond helping us. She spent time with us troubleshooting and got our phone back on track. She was helpful and friendly. Greatly appreciate her help! Thank you! Highly recommend!”
“Jason is absolutely excellent.
I arrived with a non functional Sim Card, and he fixed everything immediately.
He did not treat me, like “just another customer”.
He took the time to help me with my iPhone.
10 out of 10 STARS!!!
Thank You Jason.”
“I tried several times to get the connection issues corrected by calling 611 without avail. I decided to go to my local Tmobile store. Mauri was very knowledgeable and provided outstanding service. Thank you Mauri for going above and beyond and addressing all technical issues.”
“Amazing experience!! Excellent customer service. Everyone that works there are so pleasant, knowledgeable and professional. Specially Arianna, Brandon and Jonathan. Great group of people. Definitely recommend them to everyone.
Very clear and transparent business.”
“I went in today with a complex problem. Grant at the Windermere location was absolutely amazing. He was patient and attentive. Listened to me rant, and took the time to break down the answers to ALL my questions. This man deserves a raise. Excellence”
“Best Boost store in Apopka. Super friendly, knowledgeable, and clear speaking English. So nice to do business with, ending up buying a new phone I didn't even need!!”
“Angel and Yineth were amazing, went above and beyond to provide us the best service in town. Good deal on iPhone 14 Pro Max & 12 Pro Max and a back glass repair on very affordable price. Very honest and helping with a lot of patience. Highly recommended in Apopka Downtown”
“I had the pleasure of working with Enzo at T-Mobile, and I couldn't be more impressed by the exceptional service he provided. From the moment I walked in, Enzo was welcoming, professional, and incredibly knowledgeable. He took the time to understand my needs, answered all my questions, and helped me find the best plan and devices to fit my lifestyle. His patience and attention to detail truly made my experience memorable. Enzo went above and beyond to ensure I was completely satisfied, and I left the store feeling confident in my choices. Thank you, Enzo, for making my T-Mobile experience so positive! Highly recommend working with him!”
“I came in upset and left a happy man thanks to Ilyanna Doril ?? as an employee of spectrum she put herself in my shoes as a consumer and took care of me every step of the way. Especially how she handled my frustration shows how big her character really is!! Thanks to her again”
“It's been a while since I bought my cell phones: I always feel like I'm at fault for not reporting my experience at this store. I was attended to by a very competent professional who treated my family with respect and affection. Her name is Luana, a very dear Brazilian. I would like to congratulate Verizon, for hiring her. She serves everyone. I observed her with great patience and respect for our difficulties, aiming to satisfy the customer. I would like to say, Luana, thank you very much for being such a special person. It would be great if every establishment that we Brazilians go to on this earth had this kind of welcome. Congratulations to Verizon and Vice President Luana.
Oliveira family”
“I came into the Ocoee Spectrum store at 7:30 p.m. to ask for assistance putting in my Sim card. I was switching from Boost to Spectrum phone service.
Ulises helped me.
He explained patiently and with kindness that I needed to get information from Boost before I could switch to Spectrum.
Even though the time of the store closing was drawing near, Ulises initiated the call to Boost and waited patiently while I was on hold with Boost for more than 20 minutes.
Minutes before the Spectrum store closed, Boost finally gave me the necessary information I needed to switch to Spectrum. With continued patience, Ulises entered the information and waited with me for Boost to finalize my closing of the account with them.
Closing time came.
Ulises continued waiting with me for Boost to finalize my closed account so the Spectrum Sim could be activated. He assured me multiple times he didn't mind waiting with me, though the store had been closed for some time.
Eventually, when it became clear Boost was not going to finalize their closing of my account with them that night, Ulises patiently removed my Spectrum Sim card and replaced it with my Boost Sim.
He again very patiently explained what might happen for the rest of the night if Boost terminated my account later.
Because I expressed trepidation about putting in the Spectrum Sim card by myself, if Boost terminated my account later in the evening, Ulises took the time to explain how to install the Sim; how it can't be installed incorrectly.
Then he told me what time he would be at work the next day and invited me to return if I would like his help.
I accepted Ulises's offer and returned.
He completed the switch, removing the Boost Sim and installing the Spectrum Sim. Then, to make sure I felt confident everything was in good working order, he stayed with me while I made a call, confirming the switch was completed.
I can't think of a kinder, more patient employee / customer interaction.
I hope Ulises is recognized for the value he brings to Spectrum.”
“I came into the store and signed in. I just need a replacement remote that’s all. Just reach back into the cabinet and grab a new one. But with two sale associates dealing with other more complex issues no one can take 5 secs. To get one. This is ridiculous. I don’t want to cut in front of anyone who’s been waiting but just to get a new remote and have to wait this long is absurd! Also this is my second time coming into this same store to get another remote and a sales person just reached back and grabbed me a new one. Want that hard and nobody got upset”
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“Tre displayed such great customer service while answering my questions accurately and helping with what I needed efficiently. We will definitely be back to this location because of his customer service.”