Old Navy is a family-friendly apparel and accessories store offering a wide range of clothing, from jeans in 180 sizes to comfy fleece and popular activewear. The store aims to provide great style, quality, and fun for all. Customers appreciate finding good deals, especially during sales, like $15 shorts for kids just in time for summer. The store is well organized, with racks and shelves neatly arranged, making it easy to find specific sizes and browse the variety of options for spring and summer. There is a good selection of shorts with different lengths, catering to both adults and teenagers. Customers also find it convenient to make returns, including online purchases, at checkout. However, experiences vary. Some customers have noted that inventory levels can be low, and selection not as plentiful as in the past. Customer service experiences also differ; some praise helpful staff, while others mention feeling ignored or receiving poor service, especially during busy times. Masks are required for in-store shopping, and services like free pickup are available. Overall, Old Navy offers a good shopping experience with a variety of clothing options for the entire family, but improvements in customer service and inventory management could enhance the experience further.
Seemed the inventory was low and selection was not plentiful. This store goes through changes in the last 5 years from good to fair.
November 2023
Great deals at the end of the year. Very helpful staff.
May 2023
It’s always great when you walk into a store and everything that you came for is on sale. 15 $ shorts for the kids right in time for the Summer. Thanks Old Navy.
