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“Amber was amazing! She was so helpful we were in and out very quickly, helped me transfer to my new phone!!! Definitely recommend her for all your cellular needs!!”
“Ray Remos, Store Manager at Verizon in Winter Haven provides Customer Service that is "Top-Notch". He was extremely knowledgeable, patient, reassuring and helpful and so polite. He made sure that we were completely happy with our new purchase. He explained everything in detail and assured us that if we have any additional questions, he would be happy to further assist us. We did not feel rushed even though Ray had customers waiting. He gave us his full attention for which we are thankful. Thank you Verizon for employees like Ray Ramos. In today's rushed environment, it is reassuring meeting a star Employee like Ray that will take the time to help his customers with a smile and reassuring voice.”
“He was pleasant, knowledgeable, took his time offered several several different things several different ways that we could do. Things did not force us to take anything was very patient with us and answered everything we felt to the best of his ability. He did a fabulous job. He was pleasant with people as they walked in. I couldn’t ask her anyone better.”
“My power button didn't work on my galaxy phone. Took it in to see if they could fix it. Keilyn greeted me the moment I walked in. She told me a couple of hours to come back and it should be done. Sure enough it was ready, again friendly greetings. I will definitely come back for my repair needs and will let others know about this place. Thanks again Phone Spot”
“These guys here are like best buys geek squad but 1000 times better!!! They fixed a couple of my older phones & a tablet of mine in just minutes. Will continue using they guys for my cell phone repairs. 100%”
“I called the Lake Wales store 3 times. First two times I was instructed to “call back”. On the third attempt, I finally spoke to a lady who’s trying to rush me off the phone and speaking to someone else while I was asking HER a couple of questions! Rude and unprofessional. Apparently, the Lake Wales store doesn’t like to make money.
THAT BEING SAID, I called THIS store in Winter Haven and spoke with an awesome woman named “Nemesis”!! Not only did she have an awesome name, but a very professional attitude and was very knowledgeable of the products. She answered all of my questions. I was so impressed that I went ahead and drove up there and asked for Nemesis directly.
Here’s the best part, y’all! I honestly thought I’d be in that store for a few hours to upgrade my phone. NOPE!! I was in and out of there in less than an hour. EV-ER-Y ONE behind that counter was very friendly and respectful!! This has GOT to be the absolute BEST experience I’ve ever had in a mobile phone store. HANDS DOWN. THANK YOU SO VERY MUCH, NEMESIS and everyone else. (Marie and Ben and Gabi)
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“Just visit the store and was greeted by zuleyka and she was so helpful and helped me with my problem she was very knowledgeable also helped me with switching my plan. Really appreciate zuleyka”
10AM - 8PM
997 Havendale Blvd NW, Winter Haven
Mobile Phones
“Excellent service from Jeidi this truly was the best experience we ever had with t mobile. My husband and I were going in just to review our account and switch a current number from one phone to another however it truly became a much more incredible visit with several of our questions and concerns answered as well as the sales girl was truly phenomenal she took time to see we were currently getting all the discounts that were eligible with our plan and adjusted the errors as much as she could that the haines city store created , im very grateful to Jeadi ( sorry for the spelling ) she was a true blessing and extremely knowledgeable beyond belief as well her personality and sense of humor was truly on point and made our day. Thank you so very much . This is the only location we plan on using other then the app of course lol thank you t mobile.”
10AM - 8PM
3346 Rifle Range Rd, Winter Haven
Mobile Phones
“When in to bay a bill for a friend and Maria convinced me to switch my 3 lines from Verizon my bill is cheaper and the service is great couldn’t be any happier would recommend anyone to go see Maria at this store”
“We had an exceptional experience working with Kat at this store. She took care of answering all of our questions and helping us through some changes we need to make with our plan and phones. She made this stressful situation much easier to navigate. Thanks Kat!”
“This is not a corporate Verizon store However it is an exceptionally good store The employees are very friendly they go the extra mile without making you feel like you are taking up their time I'm big on customer service and I consider this a plus They open door and greet the customers at the door and when it's time to leave they open the door again for the customer.”
“Thank you Dollin for helping me out the other day! I really needed a new phone and you came in clutch, best customer service ??, Gracias Dollin por ayudarme! Y sali con celular nuevoo!!!”
“Went today October 14 2025. I needed my phone unfrozen the young lady had it working in under 2 minutes. Don't waste your time at the Dundee store. They just want to sell you something.”
“Corrina helped me today with new internet and with other things. She was very friendly, helpful, and professional. Very good experience...will definitely go there again.”
“I had an amazing experience at Metro by T-Mobile thanks to Dani! She is incredibly sweet, kind, and always goes above and beyond to provide excellent customer service. Dani helped me find the best deals and made the entire process easy and stress-free. If you want top-notch service and someone who genuinely cares, ask for Dani—she’s the best!”
“I don't usually write reviews but decided to since my experience was so overwhelmingly good.Barbie and Lesly helped me transfer my phone back to Cricket from a different carrier. It took a very long time because of an error on the part of the other carrier. Barbie and Lesly were persistent and patient with me. I will definitely stay with Cricket and definitely go to this office for any help that I need! Both these women were professional, knowledgeable and had a lot of good people skills! Thank you!”
“Victor went above and beyond to provide us the absolute best customer service my family and I have ever received!!! We will definitely purchase all of our mobile needs from him in the future!”
“I came in to boost mobile in a rage, but then left with a smile. Elvis went above and beyond to try to keep me as a customer. He didn't get upset or offended when I still wanted to cancel my service, instead he helped me tremendously. He got through to customer service and relayed my info. Altho he didn't want to lose a valued costumer, he did an exceptional job as a person in customer service. He gets more than 5 stars from me. Thank you Elvis.”
“They have the best price for the service and no dropped calls always there to help with any problems you may have very friendly personnel and extremely knowledgeable with all their products”
“Super helpful staff, way more helpful than online support. This is one of the only “corporate” stores in the area. Avoid the other non-corporate ones for orders and such. They will play games with you and leave you high and dry. It is pretty busy here so do be patient with them, but otherwise solid store with solid staff. Now if only the online chat support could learn a thing or two from these guys ??”
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“They were able to save my phone. It was turning on and off, I brought it to them and they right away said it needed a new battery luckily, they had one in stock. And the phone stopped shutting off on its own.My old battery seemed to be a little swollen. Before I came here, I went to my carrier, and they told me I needed a new phone. Xtreme wireless was able to fix my phone and save everything.I have inside highly recommended them”