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“I spoke to someone named Felicci
He was awesome, he took his time, he didn't rush, he didn't interrupt as I was talking
He answered all of my questions and I wasable to understand everything and explanations and examples. He was amazing I recommend AT&T the whole experience was a 10/10
Thank you very much Felicci”
“i was in a serious bind without communicating dionica was patient and understanding to m y situation . the cricket store on lee rd orlando saved my but and my job .got me up and running at a very affordable price thank you dionica and thank you cricket”
“Thomas’s service was exceptional! Affordable pricing as well as attention to customer inquiries. Definitely will be coming back when needed as well as recommending to friends and family!”
“My phone was destroyed while on vacation. Brought it here and Mohammad was EXTREMELY helpful and went above and beyond fixing my phone. Highly recommend for professionalism and perseverance in finding any and all solutions to fix my phone.”
“Joshua was so helpful and patient with me during the whole process. He answered my questions and made sure I did not feel pressured to make any decisions right away.”
“Wonderful service and knowledge of product. We switched from AT&T after 25 years with them. Our rep Maria was fantastic. She sold the deal with her charm and knowledge.”
“My phone was having issues and wouldn’t turn on, i was helped by a lovely girl named Vanessa who helped me through out the whole process and explained in detail every step of the way.Even helped with lowering my monthly bill.”
“My phone shattered beyond repair. 4 other AT&T stores told me a particular product I wanted was not available. We entered Bryan’s store and he searched until he found a new phone for me .
He made my day using the exceptional traditional customer service I expected from AT&T ! Thank You Bryan !”
“Really easy and great experience I had with this location. The young man named Isaac really helped me! I thought my phone was done for but he brought it back to life. The least I could do was leave a review for the man. Thank you!”
11AM - 7PM
1239 FL-436 Ste 101, Casselberry
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“I brought my iPad in with the lightning cable broken in the charging port. He had it fixed and me on my way in 5 minutes! Great service and reasonable price - five stars!”
“My wife and I went and seen Rudy and Orlin and they really took good care of us! Awesome service and they are really good to their customers! Y'all must go see them for your cell phone or home Internet needs!”
“Hashiel went above and beyond to assist me with purchasing a replacement phone. He even helped me set up my hotspot and HBO Max benefits after he already transfered all my data. Outstanding customer service. Thank you again Hashiel!”
“I want to give special recognition to a team member at this Total Wireless location who has provided exceptional service on two separate occasions. She went above and beyond to resolve my issues, dedicating significant time and effort to ensure everything was handled properly.
What impressed me most was her ability to multitask effectively—she managed to assist other customers while remaining focused on my complex technical problems. My situations were unusual and challenging, requiring extra attention that went well beyond standard customer service. She remained patient, professional, and committed to finding solutions.
Her dedication and work ethic set her apart from typical support experiences. She clearly takes pride in her work and genuinely cares about customer satisfaction. The entire support team should be commended, but her outstanding service deserves special recognition.
I highly recommend this location and am grateful for the extraordinary level of care I received.”
“They were helpful, great communication and really nice. The gentleman upfront was knowledgeable and respectful. I’d come back if I needed their type of service again”
“The person that helped me was such a sweetheart. She was a big delight to do business with. The place is very easy to get to with ample parking and it was very fast.”
“Very happy with the result. Brett provided excellent service. They told me it would take an hour and a half, but they returned my phone like new in 47 minutes. I had my AT&T damage insurance covered, so I didn't have to pay anything. Thank you for your service.”
“Had a great experience today. Jesus C, helped me get a phone that I am very pleased with. Great customer service skills and very knowledgeable when it came to helping me get the phone that I chose. Thank so much cricket. #NewCustomer.
Cricket store 7101 E Colonial, Orlando, FL!
Highly Recommend!”
10:00 AM - 6:00 PM
8085 Red Bug Lake Rd #125, Oviedo
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“My wife and I had a wonderful experience today upgrading her phone. We are long time customers of this store and when we walked in today, we could feel the energy; the positive vibes and the warm and welcoming climate. This was our first time to meet the manager, Kenia. What a credit her leadership is to AT&T! After interacting with her, it explains why you immediately feel you are with family when you walk through the door. That is the tone she sets and the tone her staff supports and reinforces. Thank you, Kenia, and your wonderful staff for making our experience such a positive one. If you are an AT&T customer or looking to become one, make the drive to this store. You will be happy you did!”
“Angel at the Winter Park location was AWESOME! He helped me place my phone and was so helpful picking a plan that was the best fit for our family. Go here if you want a fast, and incredibly helpful experience!”
“★★★★★
David was very helpful and honest. It’s not easy to find people like him these days—he took the time to explain everything clearly and didn’t try to upsell me on anything I didn’t need. I appreciate the great service. Highly recommend asking for David if you go to this Cricket store!”
“Excellent!! I literally wait to come visit my Mom in Lake Mary (from Clearwater) to have my phone issues fixed by these guys. Chris is a courteous professional who treats you respectfully with a smile on his face. This place rocks!”
“Gabriel and Hector were great. Transferring all my files was the only reason I was there so long. I should have deleted some videos first. Other than that, it was a short visit for a new phone.”
“⭐⭐⭐⭐⭐
Bill was beyond incredible. He was so patient, kind, and genuinely helpful throughout the entire experience. You can tell he really cares about helping customers. Verizon is lucky to have him!
Thank you so much Bill ??
Ps. Posted from my new phone ??”
“Andrea G was so helpful. She even put up with my husband's bad jokes like a champ. I can't wait to come back, so she can help me with my exchange of my phone.”
“I bought my phone recently and the charging cord was not working properly. The gentleman at this location helped me with a replacement and provided great service. I would recommend this location to anyone!”
“I was impressed with the customer service. They were very personable all through the process. They were patient when it took me longer than expected to get the molds made. Remember to go to an audiologist or ENT to get molds made. I also love the the quality and fit of the in-ears. They fit great and give me such a better and safer experience while leading worship amidst amazing sound. Thank you Inearz Audio!”
“I want to give a huge thanks to Issac for all his help. I want to let management/ownership know that he is a super intellignet person. Im an Accountant/ CPA auditor and for the most part I work with many extrememly intelligent people and this kid is smart. He was able to do what no on other metro pcs employee could do and thats including customer service and 2 other stores. I would definitely look to promote him the second the opportunity arises. You have a super talented individual working for you and his customer service skills go way above and beyond the norm when it comes to Metropcs. Hopefully he is recognized for his effort, service and the overal knowledge of his position. Thanks Issac for all your help today!!! I was even motivated to purchase a few extra accessories as a special thanks for all his effert and help. He mentioned working in the semoran store as well. So if you have a complicatsd situation and need help, then Issac should be your go to!!!”
“Kermith was both courteous and helpful on my visit. He provided options on the best deals for the phone I was looking at and never put any pressure in making a final decision. Intended to return with my wife and sign up for a joint plan, but due to time constraints, we ended up at another Cricket location. This made me regret not going back to him, but will return on the next occasion I need any service for a phone.”
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“Our Meeting OWL Pro broke. We didn’t know if it could be fixed, but we took it to the uBreakiFix in Winter Springs, FL, and it turned out that a connecting port was bent. The technician made the repair, added some solder to provide strength, and we tested it out, all for a reasonable price in about 25 minutes. We are very pleased.”