REI is a beloved outdoor gear and apparel retailer that stands behind its products with a 100% satisfaction guarantee. The company designs its own award-winning REI brand gear and clothing, catering to both new outdoor enthusiasts and seasoned pros. Customers consistently praise the exceptional customer service at REI, with employees described as very helpful, friendly, knowledgeable, and genuinely passionate about the outdoors. The staff's expertise and willingness to assist make it easy for customers to find the perfect gear for their adventures. Whether it's helping with product selection or providing hands-on bike repair classes, the REI team goes above and beyond to ensure a smooth and efficient shopping experience. Across all locations, the stores are praised for being clean, organized, and reflective of the brand's enthusiasm for the great outdoors.
I really like the service here thank you Anthony at the bike shop for helping me rebuild my dad's old bike so I can ride it.
September 2026
Michael I think is his name, he’s the manager, he was amazing. He was so helpful for me whilst shopping for shoes. He was so so knowledgeable and well-versed. 5 stars for the customer service and knowledge. I will always keep shopping at this REI. Thank you Michael the Manager. You really are the Man- ager.
September 2026
Looking at heading to the outdoors? Head to REi first to gear up with the best possible gear and the most capable advice from the friendliest and professional staff. I ❤ my REi.
