Cricket Wireless Headquarters provides a variety of cell phone plans designed to fit different lifestyles, including unlimited talk, text, and data access without annual contracts. The Cherry Hill, NJ store is praised for its excellent customer care and helpful staff, making it a standout location. However, some customers express disappointment with service issues, particularly regarding support for long-term customers facing problems with their devices. Additionally, customers are advised to take precautions against SIM card swap scams by verifying their phone numbers before making any changes. Overall, Cricket Wireless aims to meet diverse customer needs while ensuring a good service experience.
There was something wrong with the phone I purchased. I returned it within the 7 days and they refused. I understand that operations are different from store to store. I tried to call customer service and I was hung up on five times. I recorded the last three times. The chatbot will not let you speak to somebody. It makes... read full comment
October 2025
Terrible company at ALL levels. The store clerks are ignorant and find creative ways to NOT do their jobs and customer service is a JOKE. A 2 hour wait just to get through to them only to have another 2+ hour wait to reach the warranty department and then when they FINALLY answer, THEY disconnect the call SMH. They deserve... read full comment
September 2025
Paid $100 phone bill on their website and I got an error message twice. The money was deducted from my account but my bill still shows due, smh. Horrible customer service.
