Finish Line inside Macy's offers a good selection of athletic shoes, making it a popular shopping destination. Customers appreciate the organized layout and the variety of products available. The store features a wide range of merchandise, including women's and men's clothing, shoes, perfume, furniture, and household goods, mainly on the first floor. The layout is convenient for shoppers, with different categories placed on separate floors, such as dresses and swimwear downstairs and kitchenware upstairs. The fitting rooms vary in quality; one large, well-lit fitting room is appreciated, but other smaller ones are often dark, cluttered, and dusty, which can be uncomfortable. Customer service experiences are mixed. Some shoppers find staff helpful when approached, especially during checkout, while others note that employees are often absent or unhelpful, sometimes mistaken for employees themselves. Parking can be challenging, with options near the furniture section or in a covered deck, but finding a spot may require patience. The atmosphere can be noisy, with slow lines, especially in the shoe department, and music that some find unpleasant. The store has offered significant sales in the past, including deep discounts on brand-name items, but recent changes mean fewer racks and less steep discounts, with some sales now final. Returns are generally accepted within 90 days, though the "Last Act" clearance items now have a shorter, final sale period. Macy's credit card offers rewards and coupons, but customers should be mindful of late payments. Overall, Macy’s inside Finish Line provides a decent shopping experience with a good selection, but shoppers should be prepared for inconsistent staffing, crowded fitting rooms, and variable service.
The people who work there are extremely aggressive and rude to the point that people leave without getting what they want to buy. Especially the male work… Do not shop at Finish Line inside Macy’s.
August 2025
The cashier or whoever works there, with long dreadlocks was extremely aggressive we were trying to buy shoes and he kept saying these were women's shoes and we could try them even though it was display shoes. Very aggressive and unnecessary. I hope people will be avoided shopping there. Because of him
August 2023
Had a couple pairs ready to buy, but everybody was busy….talking to each other and scrolling through their phones. No customer service except the one guy that actually got the shoes…then disappeared to help another customer. They other three, well look at the photos. Smh.
