Verizon is a reliable and customer-focused mobile service provider with convenient store locations and online ordering options. Customers can visit the Atlanta store or order online for their latest mobile, 5G home internet, or business needs. The store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff at Verizon stores are generally professional, pleasant, and helpful. Customers have praised the store manager, Vashon, for his multitasking abilities and the excellent service provided over the years. Employees like Sydney and Kiera have been highlighted for their patience, great customer service, and personable assistance. However, there have been some instances of poor customer service, as reported by one customer's experience with a representative named Malachi. The customer described Malachi as having an unconcerned attitude, rushing the process, and providing inadequate information, which led to the customer's phone service being disrupted. Fortunately, a supervisor intervened and resolved the issue, demonstrating Verizon's commitment to addressing customer concerns. Overall, Verizon appears to be a reliable mobile service provider with a generally positive customer experience, though isolated incidents of poor service have been reported. Customers can expect professional and helpful assistance at most Verizon locations, including the Atlanta store.
Zay did an amazing job helping us today. We purchased a new phone and transferred our line, quick and seamless. She was knowledgeable and efficient
December 2025
chance was amazing! Totally recommend for him to help you here at Verizon! Chance is a 10/10 so sweet and he help me with everything that I need to get my kids phone for Christmas.
December 2025
Cherry Took Excellent Care Of Me & My Dad Today ! I Left With A Brand New IPhone 17 & IPad Pro ! Great Energy, We Laughed The Entire Time & She Made The Overall Experience Amazing Which Is A Feeling I Never Feel While Spending Money ! Thank You Cherry & Thank You Verizon For Hiring Such An Awesome Employee !! #CherryRocks