Pep Boys in Augusta, GA, offers a range of auto services, including tire services, oil changes, brake repairs, and more. The shop is known for its expert technicians and same-day services, catering to vehicles of all types, including hybrids and electric cars. Customers have praised the quick service and professional staff, particularly highlighting the helpfulness of Lamar and Carswell. However, experiences can vary; while some staff members, like Mr. Charles, are noted for their friendliness and patience, others have been reported as unprofessional, which has affected customer satisfaction. There have been issues with communication regarding product availability, but the management and remaining staff have generally been recognized for their helpfulness despite challenges. Overall, many customers recommend visiting this Pep Boys location for reliable service, though experiences may differ based on staff interactions.
I had a great experience and this was my first time there.
September 2026
Work done and staff were great, it just took way longer than I was originally quoted. Once they got it in the bay it took no time at all, but my 20-30 wait time for it to be brought back became 1.5 hrs to 2 hrs.
August 2026
Such kind amazing staff! Highly recommend! Best experience I’ve had.
