Pep Boys in Augusta, GA, offers a range of auto services, including tire services, oil changes, brake repairs, and more. The shop is known for its expert technicians and same-day services, catering to vehicles of all types, including hybrids and electric cars. Customers have praised the quick service and professional staff, particularly highlighting the helpfulness of Lamar and Carswell. However, experiences can vary; while some staff members, like Mr. Charles, are noted for their friendliness and patience, others have been reported as unprofessional, which has affected customer satisfaction. There have been issues with communication regarding product availability, but the management and remaining staff have generally been recognized for their helpfulness despite challenges. Overall, many customers recommend visiting this Pep Boys location for reliable service, though experiences may differ based on staff interactions.
I went in to get my tire patched and Malcolm made sure he got me in as quickly as possible. Thanks so much!
May 2026
I just had my tire repaired and Donna was outstanding. She took excellent care of me and took care of my problem. She was a very professional outstanding customer service. I will always appreciate a courtesy. Thank you very much for outstanding job.
May 2026
Based on my recent experience, I probably will move my business to the other Augusta Ga Pep Boys
