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“You ROCK Austell Terrell Johnson! Thanks so much for providing my sister and I will top customer service. As seniors, you took your time through completing an oral assessment of our cellular phone needs. You showed us a variety of cellular phones and carefully explained the benefits of each phone. You used simple terms, and we were able to follow you clearly and understand how each phone functioned. As seniors, we felt as if we had come home through having a highly knowledgeable sales representative who knew what our needs were. Both of us purchased an I-Phone that we fully understood how to use. Note that we had not purchased a new phone in over twelve years. Thanks for eliminating our fear of purchasing a phone through offering good customer care, demonstrating, showing understanding of products (s), and service with a smile. We pray that upper management is aware of the top professional services you provide customers with at the VERIZON Austell store. Additionally, you should be consideration for a store manager and/or management program. Thanks again Terrell for being VERIZON’S top customer representative.”
“i just wanted to give a Big thanks to John! He got all my pics and videos on my new phones,my mom recently past away and got me all the pics of her that i thought i lost!! your a truve savior! thanks again!!”
“Great customer service!
Jerry (“on the beat”) ? was very informative and answered all my questions. He was engaging and maintained a professional demeanor throughout the transfer process. The manager was personable as well and it was obvious that he had created a team atmosphere.”
“Aj really helped me out today. He took his time and went out his way to make sure I was satisfied with getting a new phone today. He had excellent customer service and a great sense of humor. We talked and laughed the whole time. I was definitely satisfied and happy when I left the store today thanks to Aj.”
“I think this is the nicest spot for our neighborhood in Marietta/Austell. The lamb chops were delicious and that 5.00 drink had me right!! I didn’t have to snap a picture cause this place speaks volumes about the food, service and atmosphere. I will return back to this place.. I loved it!!”
“Pretty good experience. The customer service is pretty good. The only person I noticed needs to be removed from customer service is a person who was in the electronics. He was on the phone and got angry because someone asked him if Target sold Iphones more than once. All around good experience so far.”
“Jossie went ABOVE & BEYOND to take care of me today. I came in needing 4 phones put on my account and she jumped right in excited to provide the solution I needed.. Amazing Customer Support and Service..”
“When I arrived, I didn’t have to wait on anybody to help me. The guy walked right up to me and he was very knowledgeable about the product. He was selling all in all. It was a great visit.”
“Cesar was very helpful through my process of getting into my metro account so that I can receive my transfer pin. I had a mishap when I transferred carriers and my transfer pin was wrong and he was willing to be on the phone with customer service for me!”
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“Been going to them for a minute now. Yesterday I dropped my phone down the stairs, cracked the screen bad. Took it to them, and he had it looking brand new in no time. I don't trust nobody else with my phone.”