Apple Perimeter offers a mix of customer experiences, with many highlighting the helpfulness and professionalism of the staff. A recent visitor noted that despite an initially frustrating experience, a representative named Juan provided excellent service and a positive attitude, turning the situation around. Another customer brought in a phone for a battery change but encountered some issues when a technician accidentally damaged another part. While the store staff were friendly and resolved the problem by ordering the needed part, the delay caused inconvenience for the traveler. On a positive note, Johandy received praise for her courteous and professional assistance during an iPad mini purchase, marking her as a standout representative. Although some customers faced longer waits despite having appointments, they reported satisfactory service once attended to. One visitor had a quick upgrade experience for their iPhone and iPad, completing the repairs within an hour. Overall, Apple Perimeter is characterized by a mix of efficient service and some occasional hiccups, but the staff's willingness to assist shines through.
I just moved from NYC to Atlanta and this was my first time coming to an Apple Store in Atalanta and I was having THE WORST EXPERIENCE in my life BUT Juan came to save the day, such a great attitude, great energy! I believe he would do great in any NYC Apple Store.
November 2025
Management did nothing to accomodate an online issue I was having to authenicate my military I.D. I purchased two phones you would think that they would have a system over ride to apply the discount in store. I had the physical ID available to verify my status.
November 2025
Johandy helped me purchase an iPad mini. I have lots of apple products but by far she has been the best representative for Apple in over 15 years of me purchasing through Apple. Extremely courteous and professional, and had to pulse on my requirements immediately.
