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“I'm just a couple days into my rental experience with Extra Space Storage, but it's been a smooth, great experience so far. Nakira provided clear information about unit options and pricing as well as answering my many questions. Nick was proactively helpful when I was moving in, greeting me and making sure I knew where to find carts to make the process smoother. So far, so good!”
“Clean, modern, and air-conditioned facility with attentive (and pleasant!) staff.
I immediately received a friendly greeting when I arrived at the Extra Space office on Dekalb Industrial. After asking a couple of questions and explaining my storage needs, Velonique recommended a unit that was a perfect fit. Not only that, she showed me how to use the cylinder lock and allowed me to try it under her guidance – I found super helpful since I hadn’t ever used a cylinder lock.
I’ve since visited my unit multiple times, and called in with various questions, and have had consistently pleasant and helpful experiences.
Overall: great facility – lovely staff – highly recommend!”
“These ladies are amazing. I’ve been shopping around and Extra Space Storage have the most amazing people working at their facilities. Thank you for being so kind. Wanda and Sonequa!”
“I recently rented a storage here to store items I plan on selling and the location, staff, and ease of access is amazing! I would like to acknowledge Store Manager Keshia and her staff! They are so nice and welcoming!”
“had a great experience with Extra Storage Space! The customer service was excellent from start to finish. The staff were friendly, professional, and helpful, and they made the entire process easy and stress-free. It’s refreshing to receive such great service and feel like you’re genuinely valued as a customer. I would definitely recommend Extra Storage Space to anyone looking for a storage facility with great customer service!”
8:30AM - 5:30PM
1971 Powers Ferry Rd, Marietta
Self Storage
“Kenesha has been an incredible addition as the new property manager at Mini Mall Storage. She is thorough, responsive, professional, and genuinely cares about both the facility and its customers.
I've personally watched her work through the challenges of taking over a property that had gone through multiple management changes. She has been extremely patient and diligent in addressing customer concerns while working hard to get the facility back on track. It hasn't been an easy job, but she has handled it with professionalism and a positive attitude.
One experience that really stood out to me was seeing the office completely full of customers, all needing assistance. Despite the pressure, Kay stayed calm, organized, and made sure everyone was heard and their concerns were addressed. That level of patience and customer service is rare.
Just a months before Kenesha arrived, this facility was a mess. The improvement since she took over has been noticeable, and it's clear that her hard work is making a real difference. She truly deserves recognition for everything she's doing to turn this location around. Thank you, Kenesha, for your dedication and outstanding service!”
“I have been with this storage location for 9 years and have experienced wonderful customer service throughout the years. Shout out to Layla for going above and beyond!”
“I’ve had a great experience with Extra Space Storage. Monique is always friendly, professional, and very helpful whenever I have questions. The facility is consistently clean, and I feel confident that my belongings are safe and secure. I highly recommend this location for anyone looking for reliable storage.”
“The agents on staff really took the time to explain the rental based on my individualized needs. I felt like she listened and heard me based on the recommendations. I am very appreciative of everyone who assisted me today. Great customer service!”
“Had a wonderful experience in your store today with a delightful woman with tattoos and beautiful nails. She was just the sweetest little thing! I believe her name was Emily—so helpful, informative, and was not pushy at all with me. I am undecided if I need a storage unit yet, but if I am back at Extra Space Storage it will be because of her kind customer service! Give this lady a raise!”
“Don’t let any negative reviews deceive you at this storage facility.. I walked in unannounced and rented a space easier than eating apple pie 🥧 .. the facility was clean. The bathrooms were good. Most of all the staff was efficient and friendly.. everyone I worked with including Teesha, Anthony and Xavier.. making an already stressful move less stressful. Kudos to the team here. Don’t pass them up.. ohh, and it’s crazy accessible off the freeway”
“Lisa Mason, the store manager was extraordinary. She did a brilliant job. I was more than impressed with her abilities and as a manager as a customer, I would recommend Lisa an extra storage ! 5 stars not enough. She did outstanding!!!!”
“Sara Pinho was absolutely wonderful! She was so kind, understanding, and helpful throughout the entire process. She showed genuine compassion and understanding of my situation and went above and beyond to help make a stressful situation so much easier for me. I truly appreciate her patience, kindness, and willingness to help. Thank you so much, Sara! Your kindness meant more to me than you know. ❤”
“I'm a repeat customer here at Extra Space Storage and the care I received from Kim today was outstanding. The first thing I saw when I walked in the door was her smile. She is kind, polite and went over and above to make sure I got the storage I needed and she made sure I was properly taken care of. Good job ESS 👍”
Open 24 hours
5038 Covington Highway, Decatur
Self Storage
“Mrs. Catherine was absolutely the best!
I arrived with two online reservations for different-sized units because I wasn't completely sure how much space I would need. Since cost was an important factor, I wanted to make sure I chose the right unit without paying for more space than necessary.
Mrs. Catherine immediately offered a third option that was more cost-effective and took the time to show me 3D visualizations of all the units in the office. Even after viewing the images and thinking I had made my decision, she went the extra mile by offering to personally showing me all three units in person so I could make the most informed choice and ensure my storage needs were fully met.
What impressed me most was her kindness and attitude. I was having an extremely stressful, upsetting, and difficult day, but her upbeat personality, positive energy, and genuine willingness to help completely turned my day around.
As a retail manager myself, I can confidently say that Mrs. Catherine is one of those “old-school” employees who is critically needed to any business. Her dedication to customer service, attention to detail, and sincere care for her customers are rare qualities that make a lasting impression. She is truly an asset to this Public Storage location and to the company!”
“Opening an account was smooth, easy to understand & quick. Nakira was awesome & explained everything clearly, answered all of my questions & I'd gladly recommend her to anyone!”
“Ashley gave me great service she told me what would work best for me she even walked me to my unit so where I wouldn’t get lost also came an checked on me to ask was everything alright as I was loading my unit with my things i recommend everyone to go see Ashley she will get you right every time”
“I went to inquire about about the price of an extra large storage box. The store manager Jerald was kind enough to provide me with the information. I also inquired about prices for storage units and for my next 5 motorcycles. I work in customer service as a team lead and this interaction is a five star!
Stephane V.”
8:30AM - 5:30PM
1291 Moreland Ave SE, Atlanta
Self Storage
“I've been having a great experience overall with our storage unit rental. That said, today I was having an issue with my entry code and John at the front desk helped me get it sorted quickly and efficiently. He was so friendly and helpful that I wanted to give him a shout out.”
“This store is always clean and friendly anytime I come in. Laquinta and Andi are helpful and kind the few times I’ve interacted with them. 10/10 Would recommend.”
“Leon Glover did me right for some reason. Both locks will not open my unit and he came to the rescue. He got me taken care of back in my unit and gave me new locks. Kudos to Leon.”
“What’s up, I had a good experience at this location. I worked with Meagan who got me the perfect unit for my valuable items that were taking up too much space at my place. If I need you guys again I will return. Thanks 💪🏾”
“Great facility. Great service.
Sharell, Varian and other staff members having been most helpful and very professional.
I would recommend this facility.”
9:30AM - 6PM
5305 Peachtree Blvd, Chamblee
Self Storage
“The crew at Chamblee Space Shop is top tier! They rolled out the red carpet for us and gave us exactly what we were in need of. They had us in and out within 30 minutes which was key because we were on a short break between jobs. I appreciate doing business with them and recommend them 100%. 5 stars all the way for sure.”
“absolutely phenomenal customer service from Renita! She single handedly exceeded our every expectation! If you’re looking for exceptional service, ask for Renita!”
“Came in person and had a situation with my unit, Mari took her time to stop what she was doing to help me with my unit. She most definitely an lifesaver I rather deal with her everytime I come to extra space storage”
“The property manager was a big help. Very patient and informative. Took time showing me various units and was easy to talk to. The manager was the deciding factor. Made my decision very easy. Thank you!”
“Ms Tedera is Amazing at her job !!! She is well informed with her warm and welcoming personality towards customers ,She definitely makes the whole process easy truly appreciate it!!!”
“Ms.Donna was so amazing with helping me out with my storages. She went above beyond helping me with my situation. Im a truck driver and it's hard to make it back sometimes. Thanks again for Outstanding customer service Donna”
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“Whitney helped me with Brookhaven, this facility is kiosk, but she guided me through the process with narrowing down my search, to fit my storage needs, she also helped me with the Clairmont location as well, I recommend her she is very kind”