Customer service is poor...even after spending a ton of money there. I would check out another location if you love Pottery Barn. That's what I'll be doing.
August 2022
I ordered my couches 8 months ago. I was aware that they would take 6 months to come in. But here we are 8 months later, with 3 different delivery dates and no couches. The worst part is that no one calls to cancel. They just don’t show up. It’s sad how bad their customer service has gotten.
July 2022
One lady who works at this place is just sitting there and doesn’t want to help me. As soon as I walked inside the store she looked at me then walked away and sat down. She wasn’t even assisting other customers while I came in. Very very rude and unprofessional. Be aware of a lady that is white and has brown eyes that... read full comment