Dillard's at Peachtree Mall is a department store offering a broad selection of clothing, shoes, handbags, accessories, cosmetics, and home selections from national brands. The store features a hair salon noted as great, professional, and friendly. Customer service is frequently described as great, helpful, polite, thorough, and exceptional, with staff assisting in finding items and makeup shades. The merchandise includes good deals and clearance items, with something for everyone. However, the facility itself is noted as run-down, with a smell of dampness and mold, dirty carpets, and outdated, dingy bathrooms. Despite this, the store is also described as always clean and well-lit. It remains a primary choice for this type of shopping in Columbus.