“Zaria R. is an absolute superstar! Not only is she an absolute standout, but she also has the incredible energy, professionalism, and expertise to back it up.
I spent 5–6 months trying to resolve a major, complicated issue over the phone and at eight different T-Mobile stores across Georgia, and every single attempt failed to get it resolved. Then on Aug 28, 2026, I visited the T-Mobile Experience Store in Cumming, GA, and Zaria stepped in and fixed it effortlessly.
She is incredibly sharp, magnetic, knowledgeable, and genuinely saved me from a massive headache and months of stress. After everything I had gone through trying to get this issue handled, having someone finally understand the problem and actually solve it was such a relief.
I also want to give a huge shout-out to Shermaine and the entire staff at the Cumming Experience Store. Everyone I interacted with was welcoming, professional, attentive, and genuinely seemed to care about helping their customers. The whole team created an atmosphere that was noticeably different from my previous experiences, and they deserve recognition for it.
T-Mobile is incredibly lucky to have someone as brilliant and engaging as Zaria representing the company, along with such an outstanding team supporting her. This store completely turned around what had been an incredibly frustrating experience for me. Zaria and the entire staff absolutely deserve recognition for delivering exceptional customer service!”
“Logan helped me a ton! AT&T was not working with me for porting my phone number over and he was very patient and helpful trying to explore every scenario and helped me the following day as well get everything working! Thank you Logan!!”
“Joey is amazing! His tech support was extremely helpful and his customer service was even better. He was able to get my watch connected when no one else ( even the tech support escalation department) could.
He is what keeps me as a Verizon customer!”
“Kevin and I had a wonderful talk about the switching process. He was knowledgeable and insightful with promotions and how to stack them. I highly recommend that this location!”